I'm sorry, but I don't find WWTS's defense so compelling. Here is my point-by-point analysis:
1) They admit their software as the initial problem.
2) I realized the wager was a no action from happyday's printout of the bet: " Status NA: game postponed/canceled" (Suprised many of you didn't catch that) However, if this wager was not cancelled, it would have been a loser, so why would someone past-post a loser? Duh
3) happyday couldn't have posted 20 minutes past the race if WWTS had been having problems and he wouldn't have past-posted a loser.
4) Refunding the wager is a robotic response in an attempt to relieve yourselves of an actual responsibility. Again, why would someone past-post a loser? The "past post" is the WRONG rule to apply. The correct rule should be "our software goofed, how can we make this right?"
5) happyday did believe his wager to be on race 5, and not 4. Technically, WWTS is correct, however, the software error in question may have caused happyday to bet on race 5, but it was recorded as race 4. Or, maybe the screen mislabled the race. WWTS's software problem is clearly the source of this error/confusion by happyday and WWTS should take responsibility.
6) This just repeats point #3 and ignores any motivation as to why a player would past-post a loser or the WWTS software problems of point #1.
7) This is an admission that the supervisor misunderstood the situation (it was not straight-forward) which backs up happyday's original description about the clerk being clueless.
8) I've gotten hung up on accidentally during a transfer. This could be misunderstanding with both sides thinking the other hung up. Not really relevant, except to explain heated tempers.
9) see point #8 above.
10) The claim by WWTS is that the player jumped on the forums minutes after the first call is BOGUS. The first 2 emails that WWTS produced have timestamps 7-9 hours prior to happyday's post on this forum. happyday may have jumped the gun a little going to the forum and picking such an inflamatory title, but the post itself was fairly rational and made hours after the email exchange posted by WWTS.
11) The casino thing is a little weird. That does sound like he has a friend using the casino and didn't want anymore wagering to occur. Although, simply changing the password to the account should have sufficed. It shouldn't have required a "Casino Specialist".
As for the emails, WWTS has posted, the first email refers to earlier emails that were not posted. The subject line is: "Subject: RE: Last email". So, it seems to me that WWTS is being selective and not showing the previous emails that lead to the player getting so hot-under-the-collar. Also, as I noted above, the posting to this forum occurred hours after the first email exchange.
The emails themselves make WWTS look incompetent. The player asks for payout and book ignores. Using WWTS timestamps:
Happyday 10/27/2003 12:32 PM
I asked to have my account blocked from the casino and was told i could not do that. I then sent another email letting you know i would like to close my account totally in that case and have the balance sent to me via western union. Still no reply.
WWTS 10/27/2003 1:52 PM
I will be very happy to ensure your request is processed within a timelier manner (though this is clearly not the first request and it could have been handled over the phone when the player called and requested the casino blocked)
happyday 10/27/2003 11:41 PM
I put in for a withdrawal last night and it wasnt done.
WWTS (no time stamp)
We're sorry to hear that you want your BETWWTS.com account closed.... If you would like a payout processed today, Oct. 28th, 2003, just send us a request specifying the amount... The player wanted his account closed two days before. Notice, that player has been switched from "wendy" to "eldon". The rest of the message is the insincere/robotic/form-letter "sorry we screwed you. come back and visit us soon" as if nothing had happened.
The email from "Natasha" indicates that they made the payment at 9:17am, though the player may have been unaware of it at 1:17pm. Finally, the player appears to have been unable to get a tracking number promptly. This may have lead happyday to believe that WWTS was giving him the run around and had not actually sent the payment.
I KNOW from my own experience with a book that this was done to me (at a different book). When my check was late, I was always told that it had already gone out. I couldn't get a tracking number though. Eventually, when the check did arrive, the bank-date was AFTER my call. Though WWTS may have sent the check out, the lack of tracking number may have lead happyday to think he was getting a "check is in the mail" runaround.
WWTS, do the right thing and send the man his $150 for race #5.
