I have played with skybook for many years. And they are not my favorite book. Acutally far from it. At least for me, I have had to request the reload bonus. They dont automatcally offer it to me, and they explain the rules and after explaining the bonus, they ask you if you still want it. Also they only offer you a bonus if you are in the negative with them. So was this the first time you deposited with them? I dont play with skybook regularly, but I will say they are very clear with the restrictions and rules for their bonuses.