<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by wsexsteve:
D2bets,
It is a little complicated. I was notified about 30 minutes before the match about the problem. I instructed the girls to contact him
and cancel the bets. We were unable to reach him. The bets weren't cancelled officially off
our system until after the match. There were 2 reasons for this. First there was no supervisor in at the time who could cancel wagers. The second reason was I wanted to speak with him and decide how much action we were going to accept at that number.<HR></BLOCKQUOTE>
Ah, well now we get to the heart of the matter. 30 mins before the match was around 6:30 and if Revere's cut and paste was accurate they were cancelled at 11:30. That's 5 full hours after you were aware bets were wrongly placed. So you are saying that there was no way you could have had these wagers cancelled within those 5 hours? I'll leave that up to others in terms of reasonableness.
As to the "second reason", I'm a little confused, you were going to "decide how much action to take"? Why should there need to be a decision? If you have a particular maximum, that is it. What is your maximum for that type of soccer match and is that info displayed on your site anywhere? I take it that (after the match) YOU ended up deciding how much action you were going to take, and it was $500. I don't suppose the decision might have been different if the wager had ended up being a loser? You can never expect to be able to get ahold of someone on short order like that to make such a decision. That is why there are rules. If your rules call for a $500 maximum, then that is it. Cancel all above $500, no questions asked. Do let the player know ASAP, but there should be no discusssion. If you ahev no rule, then that is a serious problem. You've clearly stated limits for many sports. If you do not for this sport then de facto the maximum is whatever was accepted by the system. However, even in such a case I'm willing to allow you to partially cancel IF and only IF you cancel IMMEDIATELY and notify the player immediately by all known means of contact. 5 hours is not reasonable. I'm sorry, I don't buy the 'no manager on duty' thing. Not for 5 hours. Maybe for 30 minuts, but not 5 hours. Time is of the essence and my opinion is you blew it.
In any case, if nothing else, I hope this incident convinces you to invest in some new software that will that will not allow bets to be accepted above your limits. That would avoid confusion and avoid this ugly affair from ever happening again. I've always believed that if a bet is accepted then it mus be within the book's limits because otherwise it woudln;t be accepted. Every other book that I'm aware of has this built into their software. How a supposed top book could not have this is beyond me.
Pay the man, boot the man (if you wish), learn from your mistake and invest in some new software. That's it.