That is the peril of phone wagering. Olympic, like most others, are primarily internet books. If you wait until just before the game to call you undertake the risk that you will not get it down, period. I would hope they would not hire numerous extra clerks just handle people who don't feel like, or can't use the net. It would be too expensive and frankly I'd rather them stay in business for their internet customers. 95% of their customers (I think and hope) do not call to place wagers and thus would not have run into your problem and would have no reason not to recommend. I use Olympic and I have NEVER not been able to place a wager when I wanted to -- their site has been 100% reliable and they post lines earlier than just about anybody else. Frankly, you sound like a pain in thr ass cutsomer that, if I were them, I'd be glad to get rid of.