Foreign car or domestic? Reputation isn't the only factor
By Aviya Kushner • Bankrate.com
Mechanics, consumers and car analysts all tick off the same names when asked for the most reliable cars: Honda and Toyota.
But, they add, not all imports are so impressive.
Some models from luxury brands such as Mercedes and Audi are turning in below-average reliability numbers, according to new data from J.D. Power and Associates, the independent research firm. And complaints are popping up in car magazines from luxury buyers who feel disappointed.
Meanwhile, some budget imports continue to turn in beautiful performances year after year.
"The Japanese Big Three have been at the top of the dependability charts since 1990," says Joe Ivers, partner and executive director of quality and customer satisfaction at J.D. Power and Associates in Detroit.
"Toyota, Honda and Nissan tend to do very well, and there's very little difference from one to the next," Ivers says. "In the luxury category, Lexus is the best with 163 repair incidents per 100 cars, and Infiniti is next with 174 per 100."
But upper-end Buicks and Cadillacs perform well, too, and American cars overall have improved, Ivers says.
Consumer data tends to back up the theory that Japanese cars are the favorites. Edmunds.com tracks the "best cars" according to consumers and the site's editors. Consumers, selecting the best cars in a variety of categories, chose an import in 28 of 29 categories, from budget to luxury. Only the Chevy Corvette won its class.
What local mechanics say
Whether you're crouching under the car or sitting in an office chair in Detroit analyzing tens of thousands of car histories for a research giant, the quality assessment is more or less the same.
"The Japanese are leading the way," says Mitchell Seligson, a mechanic with 16 years of experience and the owner of Masterfix, in Orangeburg, N.Y. "They revolutionized everything during the 1980s, and everyone's trying to catch up. What I tell people is that in overall quality, Honda and Toyota are what I call the gold standard -- and that includes Lexus and Acura."
Beyond that, the picture gets a little muddier. American cars can be very good, but not as consistently.
"Once you get out of there, it's hard to generalize," Seligson says. "Sometimes you have a model that was good and then they have a design change and there are problems. An example of that is the Ford Taurus. The early models had problems but seemed to work them through."