BY 5 DIMES:
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>If the above statement by the customer was true, any statement by any member of the 5Dimes staff would be binding. However, on the taped recording of the phone call in question, the customer only requested (person to person) informaion. There were no transfers on the call from the customer service department to the wagering department. <HR></BLOCKQUOTE>
First of all you must think, that we are all retarded to not be able to see through your small print B.S.
Second, How is a customer supposed to know to which department he is being transferred? So it is not valid if a customer gets wager information from customer service? Are you saying that your customer service staff is not trained to explain what a wager entails?
This is a piss poor decision in my opinion, by 5Dimes. Clearly they admit that the customer called and asked for wager guidance. However, they state that the customer got that information from the wrong department thus is not valid.
5Dimes, I consider your outfit just about as bad as some of the worst. Your decision in this matter, shows that you try to take advantage of your customers by posting confusing lines; Further, when the customer asks for guidance you give him/her false information and claim no responsibility when wagers are made based on that assistance.
You should be ashamed of yourselves!