Rudeness is never acceptable and people in a position to oversee employee's behavior are not skilled managers that allow rude behavior. Sadly, in today's world, there is a plethora of rudeness. Set a good example and hold your children and friends to the same, high standard and hopefully, our world will be a better place.
- Status
Chain of events
" Magjk1Lets hope you doin't have to be put thru that ordeal again later on in your life. I hear the cops are much more polite so I think the worse is over for you"..
Magiking1 I have other busniess with BetCRIS today but please email me you account number, the bet and amount you made, the time and date and I will listen to the actual conversation for you. Maybe we can get to the bottom of this debacle. First I have to make sure I am able to help another player trying to get his balance of between 50 and 100K settled.
wil.
" Magjk1Lets hope you doin't have to be put thru that ordeal again later on in your life. I hear the cops are much more polite so I think the worse is over for you"..
Magiking1 I have other busniess with BetCRIS today but please email me you account number, the bet and amount you made, the time and date and I will listen to the actual conversation for you. Maybe we can get to the bottom of this debacle. First I have to make sure I am able to help another player trying to get his balance of between 50 and 100K settled.
wil.
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ill say what i said in my very first post in this thread.
the sportsbooks look at their players as losers and the people who take the bets look at the players the same way.
lets not kid ourselves.
and all you have to do is read this thread to see why that attitude is still prevalent.
as soon as someone steps up and basically says "dont big time me and act like im wasting your time with my call", a slew of degenerates run to the defense of the books who faciliate their need to gamble.
you want to post up at our book? it will cost you a percentage.
you want to get paid? sure. it'll cost you though.
you want to bet baseball with us? we'll deal you a 20-cent line.
you want to bet with us? give us 10% extra every time you lose.
oh yeah, we hope youre another in a long line of the list of losers we've got here playing at our book, and we'll make it tacitly known every time you call. we dont need to change anything. we've got plenty of people to kick around.
its funny how sportsbooks want to be legitimate, legalized business.
yet they dont want to act like it.
they want it both ways. they want to act like old school bookies, yet still come across clean and on the up-and-up
these guys arent answering calls in smoke filled rooms where everything is on the low and they need to watch their ass. theyre reaching thousands and thousands of people - clients they had NO chance of reaching before they went offshore -- and still flexing their muscles over the player in various ways.
theyre running a BUSINESS now.
god forbid people actually expect them to act like it.
the sportsbooks look at their players as losers and the people who take the bets look at the players the same way.
lets not kid ourselves.
and all you have to do is read this thread to see why that attitude is still prevalent.
as soon as someone steps up and basically says "dont big time me and act like im wasting your time with my call", a slew of degenerates run to the defense of the books who faciliate their need to gamble.
you want to post up at our book? it will cost you a percentage.
you want to get paid? sure. it'll cost you though.
you want to bet baseball with us? we'll deal you a 20-cent line.
you want to bet with us? give us 10% extra every time you lose.
oh yeah, we hope youre another in a long line of the list of losers we've got here playing at our book, and we'll make it tacitly known every time you call. we dont need to change anything. we've got plenty of people to kick around.
its funny how sportsbooks want to be legitimate, legalized business.
yet they dont want to act like it.
they want it both ways. they want to act like old school bookies, yet still come across clean and on the up-and-up
these guys arent answering calls in smoke filled rooms where everything is on the low and they need to watch their ass. theyre reaching thousands and thousands of people - clients they had NO chance of reaching before they went offshore -- and still flexing their muscles over the player in various ways.
theyre running a BUSINESS now.
god forbid people actually expect them to act like it.
one thing i will always do whenever i get into any sort of discussion is make concessions when theyre necessary. somebody earlier in the thread mentioned (and it has been repeated a few times) that a lot of gamblers are obnixious and rude by nature. theres no denying that. whomever made that initial point was, of course, correct. there are plenty of assholes that gamble.
but ill just take what i was saying a few minutes ago a little further.
these books signed away their right to act like old school books the second they went offshore and decided to have people posting up (and paying feees no less) while also exponentially increasing their client base. theyve gone from 100 clients to 1000s of clients.
theyre running, ostensibly, a legalized business now.
a lot of the argument seems to be center around how books used to be.
well guess what? these books want to be legalized and treated as legitimate business. they want to rake in 1,000,000 per year.
thats fine. then play by the same rules that govern all legitimate business.
you dont have people writing tickets that are scratching line updates in pencil and writing plays down on half-torn sheets of paper with spaghetti sauce coating one edge. you dont have players calling in with aliases.
youre running a business now. simply act like it. they dont need to kiss anyone's ass. they don't need to stroke anyone's ego. they don't need to discuss bad beats (where did that come from?). they just need to act professional because thats what they are now.
but ill just take what i was saying a few minutes ago a little further.
these books signed away their right to act like old school books the second they went offshore and decided to have people posting up (and paying feees no less) while also exponentially increasing their client base. theyve gone from 100 clients to 1000s of clients.
theyre running, ostensibly, a legalized business now.
a lot of the argument seems to be center around how books used to be.
well guess what? these books want to be legalized and treated as legitimate business. they want to rake in 1,000,000 per year.
thats fine. then play by the same rules that govern all legitimate business.
you dont have people writing tickets that are scratching line updates in pencil and writing plays down on half-torn sheets of paper with spaghetti sauce coating one edge. you dont have players calling in with aliases.
youre running a business now. simply act like it. they dont need to kiss anyone's ass. they don't need to stroke anyone's ego. they don't need to discuss bad beats (where did that come from?). they just need to act professional because thats what they are now.
You're correct. Off-shore books should be professional and courteous at all times. If you have a problem, try to get the clerks name and write down the date and time and talk to a superviser ASAP. That is as long as it's not ten minutes to kickoff/tipoff. If it is, get your business done, i.e. get your bets in and call the superviser after kickoff. if the superviser does not give you satisfaction continue up the ladder until you are satisfied. Unlike the corporate world, with many offshore books, you can ultimately talk with the man (or woman) in charge and/or the owner himself. Write down who you spoke with along the way and when and remember to be courteous yourself and generally, as a rule, you will get satisfaction. At least I hope so.prodigy said:
CAPN CRUNCH said:
ive never had much of a problem at any book before, or enough of one to 'work my way up the ladder'. id assume youre pretty much going to get an apology and a 'we'll try to do better'. frankly, its not that big a deal to me. there are more important things to worry about. but its still a problem that needs to be corrected. im more taken aback by how people in this thread actually side with the books on such a topic. thats pretty sad.
Ha ha
Once again I thought this was going to be on page 3.
Let me say Wil, I always have thought that you tried hard to moderate things at the RX but your attitude and responses to this thread has confirmed to me what so may others have said
YOU ARE THE BIGGEST TOOL EVER!!!!!!!!
I mean Black and Decker has got nothing on you.
You seem more mad that I made the post than I was by the whole thing. I simply posted about an experience to garner some feedback. You are so defensive of the "other side of the counter" that its ridiculous.
Im not bent out of shape about it and even posted that they were cool on my following calls. If anything you are the bent out of shape like the Gumby that you are.:condon:
Your last post just seems to mock my initial post
You stated that If I cut the guy some slack he might have wished me good luck later on. I never gave him a hard time in our conversation so I dont know what that has to do with anything
So what that the guy makes $4 an hour, does that mean its okay to be unprofessional? Yeah of course he found out the limits, I guess that was easier for him than playing trial and error.
You continue to miss the biggest point of the post, it wasnt not so much that I found him to be rude and uninformed. If it were only for that I never woluld have posted in the first place.
But when he didnt give me some type of verbal verification of the made bet whether its "good luck", "thank you" or other and just hung up I wasnt 100% sure that the bet was made.
Regarding "unheard of in the long years of bookmaking that you dont hear good luck asshole once you have confimed your readback"
Being the long time expert that you are in the offshore world I know you have heard much more than me. But let me tell you this in the 12 or so years that I have made offshore wagers I have NEVER ,EVER had someone not give me some type of confimation that the bet was accepted.
That why I was shocked when he just hung up on me.:scared:
Your dumbest and most mocking comment was that you hope I dont have to be put through this ordeal again and that you hear how polite the cops are. UH Wil Im placing a bet , not driving intoxicated
hno:
And finally there really is no point in listening to that tape. Im not going to lose any sleep over this thing and I sure wouldnt want an important man like yourself spending time on a measly issue of customer service.
After all you are working on that 50k to 100K issue.:thumbsup2:
Once again I thought this was going to be on page 3.
Let me say Wil, I always have thought that you tried hard to moderate things at the RX but your attitude and responses to this thread has confirmed to me what so may others have said
YOU ARE THE BIGGEST TOOL EVER!!!!!!!!
I mean Black and Decker has got nothing on you.
You seem more mad that I made the post than I was by the whole thing. I simply posted about an experience to garner some feedback. You are so defensive of the "other side of the counter" that its ridiculous.
Im not bent out of shape about it and even posted that they were cool on my following calls. If anything you are the bent out of shape like the Gumby that you are.:condon:
Your last post just seems to mock my initial post
You stated that If I cut the guy some slack he might have wished me good luck later on. I never gave him a hard time in our conversation so I dont know what that has to do with anything
So what that the guy makes $4 an hour, does that mean its okay to be unprofessional? Yeah of course he found out the limits, I guess that was easier for him than playing trial and error.
You continue to miss the biggest point of the post, it wasnt not so much that I found him to be rude and uninformed. If it were only for that I never woluld have posted in the first place.
But when he didnt give me some type of verbal verification of the made bet whether its "good luck", "thank you" or other and just hung up I wasnt 100% sure that the bet was made.
Regarding "unheard of in the long years of bookmaking that you dont hear good luck asshole once you have confimed your readback"
Being the long time expert that you are in the offshore world I know you have heard much more than me. But let me tell you this in the 12 or so years that I have made offshore wagers I have NEVER ,EVER had someone not give me some type of confimation that the bet was accepted.
That why I was shocked when he just hung up on me.:scared:
Your dumbest and most mocking comment was that you hope I dont have to be put through this ordeal again and that you hear how polite the cops are. UH Wil Im placing a bet , not driving intoxicated
hno:And finally there really is no point in listening to that tape. Im not going to lose any sleep over this thing and I sure wouldnt want an important man like yourself spending time on a measly issue of customer service.
After all you are working on that 50k to 100K issue.:thumbsup2:
Like Prodigy mentioned, bookmaking is a business. Therefore, it does not seem to be in the best interest of the bookmaker for a client to have an unpleasant phone experience.
The effort required to make a phone experience pleasant vs. unpleasant is so minimal, it seems ridiculous to not go the extra inch to insure this. And by pleasant I don't mean the ticket writer asking how your day is going, who your favorite team is, or having to listen to the caller rave about winning a four team parlay last week on a last second call by the ref. None of that is neccessary to make for a good phone experience.
If only a caller could hear some effort by the clerk to acknowlegde the caller as more than a nuiscance or just a number, it would go a long way. This can easily be done in both a proffessional and timely matter. Like the saying goes, "it's not rocket science."
I have only had to call CRIS one time for a small CS issue. It was a call I won't soon forget. Everything about their tone of voice, word selection and attitude gave me the impression I was wasting their time and they would as soon prefer me never to call again.
Their wish has been granted. I haven't called or re-upped at CRIS since.
The effort required to make a phone experience pleasant vs. unpleasant is so minimal, it seems ridiculous to not go the extra inch to insure this. And by pleasant I don't mean the ticket writer asking how your day is going, who your favorite team is, or having to listen to the caller rave about winning a four team parlay last week on a last second call by the ref. None of that is neccessary to make for a good phone experience.
If only a caller could hear some effort by the clerk to acknowlegde the caller as more than a nuiscance or just a number, it would go a long way. This can easily be done in both a proffessional and timely matter. Like the saying goes, "it's not rocket science."
I have only had to call CRIS one time for a small CS issue. It was a call I won't soon forget. Everything about their tone of voice, word selection and attitude gave me the impression I was wasting their time and they would as soon prefer me never to call again.
Their wish has been granted. I haven't called or re-upped at CRIS since.
Magking1, looks like I struck a nerve, in time you will get over it and maybe even learn some more meaningful insults than Tool, Gumby and the rest of that vocabulary you exhibit. You are among several others who have missed the entire point that I seemed to have wasted my time trying to make. I will condense it down into a nutshell that perhaps you can understand.
Who really cares if a clerk felt like he was doing you a favor, assuming that was actually the way the conversation went or did he really not know the limits (extremely doubtful in any case), or even if he didn't say thank you before he hung up.
The thread is about a single phone call out of thousands made that day at one particular book, not an indictement on the entire industry. You don't like BetCRIS nothing I can do about it, you don't like me, nothing I can do about that, you don't like The Rx.com nothing I can do about that either. What I can do is is make sure you don't create an improper and untrue depiction of a company that has been around for years building up a reputation for professionalism and financial reliability that you attempted to destroy with a 24 or so word post because you are not man enough to handle yourself during a simple telephone call. "I better report this to the Rx.com and let the world know that a clerk didn't treat me the way I thought I should be treated during my first ever phone call with this particular clerk and for that matter that particular book".
Natrually you wouldn't give any consideration to the thousands of employees that work at BetCRIS, and depend upon the business to feed their families, how could that be any more important than the demeanor of the clerk who spoke to me on my first and only phone call I ever made at BetCRIS wagering. Asking to speak to a manager to perhaps straighten out any differences would mean a private one on one conversation and not a chance to tell all the boys at The Rx. how inconsiderate this clerk was to me, I mean he never even said good bye.
I am done with this particular issue but one of the more important pieces of business to do with upcoming Rx.com agenda is the damage these kind of threads do to not just the Rx. but the books that sponser it and the employees that depend on their livings from these books. I have no problem with legitimate issues that deserve fair and open debate, we have plenty of those every month, it's the insignificant and meaningless selfimportant issues that do much more harm than they do good that bother me.
Have a happy holiday, wilheim..
Who really cares if a clerk felt like he was doing you a favor, assuming that was actually the way the conversation went or did he really not know the limits (extremely doubtful in any case), or even if he didn't say thank you before he hung up.
The thread is about a single phone call out of thousands made that day at one particular book, not an indictement on the entire industry. You don't like BetCRIS nothing I can do about it, you don't like me, nothing I can do about that, you don't like The Rx.com nothing I can do about that either. What I can do is is make sure you don't create an improper and untrue depiction of a company that has been around for years building up a reputation for professionalism and financial reliability that you attempted to destroy with a 24 or so word post because you are not man enough to handle yourself during a simple telephone call. "I better report this to the Rx.com and let the world know that a clerk didn't treat me the way I thought I should be treated during my first ever phone call with this particular clerk and for that matter that particular book".
Natrually you wouldn't give any consideration to the thousands of employees that work at BetCRIS, and depend upon the business to feed their families, how could that be any more important than the demeanor of the clerk who spoke to me on my first and only phone call I ever made at BetCRIS wagering. Asking to speak to a manager to perhaps straighten out any differences would mean a private one on one conversation and not a chance to tell all the boys at The Rx. how inconsiderate this clerk was to me, I mean he never even said good bye.
I am done with this particular issue but one of the more important pieces of business to do with upcoming Rx.com agenda is the damage these kind of threads do to not just the Rx. but the books that sponser it and the employees that depend on their livings from these books. I have no problem with legitimate issues that deserve fair and open debate, we have plenty of those every month, it's the insignificant and meaningless selfimportant issues that do much more harm than they do good that bother me.
Have a happy holiday, wilheim..
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Along with being a tool and a Gumby you sir are a pompous asshole.
You have a way of twisting things so far from what is being said.
I tried to destoy a book by posting about an incident that happened? Are you kidding me.
You claim that everyone else doesnt get it but its obviously you that doesnt get it.
You are someone that I always respected and are probably a good guy.
But the more I read of your nonsense the bigger joke I realize you are.
Anyway Im not a forum blow trader so I will leave it at that.
And I wish you a happy holiday as well.
You have a way of twisting things so far from what is being said.
I tried to destoy a book by posting about an incident that happened? Are you kidding me.
You claim that everyone else doesnt get it but its obviously you that doesnt get it.
You are someone that I always respected and are probably a good guy.
But the more I read of your nonsense the bigger joke I realize you are.
Anyway Im not a forum blow trader so I will leave it at that.
And I wish you a happy holiday as well.
- Status
