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Skydiggers
Ceretainly, if you call in your bets do so with professionalism and intelligence. Make sure you get the team, line, amount and type of bet you want. Be very certain the readback is correct in regards to what you wanted to bet before you agree to it. Personally I don't try to make friends, I don't ask who a clerk likes. I don't ask if he is busy or any other questions that have nothing to do with my reason for dialing his particular phone number.
Be curteous yourself, over 90% of all the clerks at any book, including BetCRIS, are curteous themselves. Do not make such a big deal of it if a clerk doesn't say good luck, thanks or (heaven forbid) goodbye. The final words you want to hear from the clerk are your plays exactly the way you played them and pin and password if that is correct sir. (sir being optional).
wil.
Ceretainly, if you call in your bets do so with professionalism and intelligence. Make sure you get the team, line, amount and type of bet you want. Be very certain the readback is correct in regards to what you wanted to bet before you agree to it. Personally I don't try to make friends, I don't ask who a clerk likes. I don't ask if he is busy or any other questions that have nothing to do with my reason for dialing his particular phone number.
Be curteous yourself, over 90% of all the clerks at any book, including BetCRIS, are curteous themselves. Do not make such a big deal of it if a clerk doesn't say good luck, thanks or (heaven forbid) goodbye. The final words you want to hear from the clerk are your plays exactly the way you played them and pin and password if that is correct sir. (sir being optional).
wil.
Anyone answering phones should be courteous, even if they are a sponsor of this site. I am shocked at the responses given to this thread starter. It is not any more difficult to take a phone bet in a nice manner than it is to be rude. Anyone who thinks this is too much to ask should be ashamed of themselves. Get the order right, be friendly, and pay on time should all be top priority.
That's right Clip, you mfing prick. I've played with CRIS for over ten years. I have found the majoirty of their clerks to be very courteous. Sometimes you get one with an attitude but that's the exception, not the rule. In my opinion, Skybook has the nicest clerks. If you want personalized service, or clerks that will shoot the shit with you, you are better off at a small shop. I have found those clerks to be the most personable.
InSpades said:
My point is, this is not a perfect world. In a perfect world a book would pay promptly, have great customer service, offer great bonuses, and have great website. Bettors can't have everything.
Should all books have excellent customer service? Yes. But it is not realisitc.
IS
I thought this thing would be on page 3 by now, but since it is not here are some additional thoughts.
I dont expect the clerks to kiss my ass, leave that to the guys who are trying to get me to reup.
But I thought it was unprofessional to just flat hang up after I gave pin and password. For a minute I wasnt 100% sure that I had a bet, maybe we got disconnected or something. Even a simple "you have a bet" would be cool with me.
Now this Sunday I was away from the computer and phoned them 3 different times to make bets. Each time the clerk was friendly and professional. So maybe I just got the wrong person the first time.
I dont expect the clerks to kiss my ass, leave that to the guys who are trying to get me to reup.
But I thought it was unprofessional to just flat hang up after I gave pin and password. For a minute I wasnt 100% sure that I had a bet, maybe we got disconnected or something. Even a simple "you have a bet" would be cool with me.
Now this Sunday I was away from the computer and phoned them 3 different times to make bets. Each time the clerk was friendly and professional. So maybe I just got the wrong person the first time.
Players who are bothered by this kind of thing.
Maybe an official complaint in writing to the Better Business Bureau in your area complaining about rudeness expressed by a ticket writer from your sportsbook in Latin America who takes your action from time to time. Explain how the guy didn't even have the common curtesy to say "thanks ahole"..
Seriously speaking there is a big difference in attitude between wagering clerks and CSD clerks. Most wagering clerks are there to deal with players who for one reason or another do not place all of their wagers online where there is little concern about anyone being polite, the phone clerks job is to get the bet right or even run the lines correctly and audibly for the player, you all know the stuff you call wagering for. CSD (even live chat) is a different breed of cat, CSD conversations should always include a degree of civility from both parties (more so from the sportsbook side). CSD people are supposed to be nice, unless of course the player is a stone cold ignororamous (it happens) but generallyconversations between players and CSD clerks should be full of yes sirs and no sirs and thank you sirs etc. etc.
Calling in bets..
Before the late 1990's almost all bets were done by telephone between the player and his natrual enemy the wagering clerk and approximately 95% of all calls were civil businesslike and not much different than ordering a pizza. You called took care of business as did the pizza joint who answered took the order and made sure the caller got the pizza he ordered. A small % of calls went bad for one reason or another and that is why books have tapes. If Magkin1 is that bent out of shape by the call he should call BetCRIS and ask for a manager to listen to the call and even re-listen to it himself by doing so he may rid the industry of a rude clerk, or maybe find out he didn't hear a good night sir for one reason or another but bottom line the culprit (I assume it must be the the rude wagering clerk) might think twice if he still has a job before he doesn't say thank you, good luck, have a great day or whatever other pleasantry would have left Magking1 with a better feeling about BetCRIS, the clerk himself and the offshore gambling business in general..
Off course there are a great many old timers from both sides of the counter that probably are saying to themselves "did the guy get his bet down like he wanted - yes or no? If he did then what the hell is the big deal.
I know it's almost the year 2007 and guys writing $500 bets on football games had dam well better be real polite like those bank tellers, traffic cops, insurance adjusters, auto mechanics, supermarket checkers, civil servants, doctors, plumbers, lawyers, house painters and the rest of the world that know how to treat a guy making a $500 bet even if he was laying a shitty number feel good about what he just did to himself..
wil..
Maybe an official complaint in writing to the Better Business Bureau in your area complaining about rudeness expressed by a ticket writer from your sportsbook in Latin America who takes your action from time to time. Explain how the guy didn't even have the common curtesy to say "thanks ahole"..
Seriously speaking there is a big difference in attitude between wagering clerks and CSD clerks. Most wagering clerks are there to deal with players who for one reason or another do not place all of their wagers online where there is little concern about anyone being polite, the phone clerks job is to get the bet right or even run the lines correctly and audibly for the player, you all know the stuff you call wagering for. CSD (even live chat) is a different breed of cat, CSD conversations should always include a degree of civility from both parties (more so from the sportsbook side). CSD people are supposed to be nice, unless of course the player is a stone cold ignororamous (it happens) but generallyconversations between players and CSD clerks should be full of yes sirs and no sirs and thank you sirs etc. etc.
Calling in bets..
Before the late 1990's almost all bets were done by telephone between the player and his natrual enemy the wagering clerk and approximately 95% of all calls were civil businesslike and not much different than ordering a pizza. You called took care of business as did the pizza joint who answered took the order and made sure the caller got the pizza he ordered. A small % of calls went bad for one reason or another and that is why books have tapes. If Magkin1 is that bent out of shape by the call he should call BetCRIS and ask for a manager to listen to the call and even re-listen to it himself by doing so he may rid the industry of a rude clerk, or maybe find out he didn't hear a good night sir for one reason or another but bottom line the culprit (I assume it must be the the rude wagering clerk) might think twice if he still has a job before he doesn't say thank you, good luck, have a great day or whatever other pleasantry would have left Magking1 with a better feeling about BetCRIS, the clerk himself and the offshore gambling business in general..
Off course there are a great many old timers from both sides of the counter that probably are saying to themselves "did the guy get his bet down like he wanted - yes or no? If he did then what the hell is the big deal.
I know it's almost the year 2007 and guys writing $500 bets on football games had dam well better be real polite like those bank tellers, traffic cops, insurance adjusters, auto mechanics, supermarket checkers, civil servants, doctors, plumbers, lawyers, house painters and the rest of the world that know how to treat a guy making a $500 bet even if he was laying a shitty number feel good about what he just did to himself..
wil..
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