All communication with your friend needs to be documented through email. Send him an email tonight addressing your concerns and dissatisfaction. Allow him to respond within a said time frame. Once he does and its still not to your satisfaction then i would contact his superior by phone call then follow up with an email. Long story short you can fire them. His higher up will get involved because they will have to rescind the contract and remove themselves as the listing agent on MLS.
YES.... you can
No, you can't just fire them and move on. That's not how a contract works.
YES ...you can...
the last 3 houses I sold....
depending on the 90/120 etc. (contract) you signed
go right to the owner broker..whomever ....
and explain the incompetence of said person...
they don't want bad press....
again....I have fired 3 people and got great results afterwards....
screw the friend thing...
$...is $....plain and simple
bol....HC