<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by lander:
Larry,
Please advise your clerk NOT to hang up on me next time I ask where my money is.<HR></BLOCKQUOTE>
I'd never consider playing at FF (primarily due to their relentless junk mail-I've been lucky enough to stay off their call list), but this is pure bullshit.
A fukking clerk hung up on a customer when he asked where his money is????
Sounds like it's time for a SHIT BOOK label.
Larry,
Please advise your clerk NOT to hang up on me next time I ask where my money is.<HR></BLOCKQUOTE>
I'd never consider playing at FF (primarily due to their relentless junk mail-I've been lucky enough to stay off their call list), but this is pure bullshit.
A fukking clerk hung up on a customer when he asked where his money is????
Sounds like it's time for a SHIT BOOK label.
Scorpion,
First, sorry for the late response. Under no circumstance should you be hung up on ever. I will get to the bottom of this for you. I will also go over the rules and make them clearer. I will review what was told to you and what the rule actualy is. We will honor what was written to you and make the actual rule clearer for everyone else. Again, I'm sorry for this kind of unacceptable clerk's reaction. If the clerk promised you something in error, its not your fault. We will honor what we promissed you and deal with the clerk if they spoke in error.
First, sorry for the late response. Under no circumstance should you be hung up on ever. I will get to the bottom of this for you. I will also go over the rules and make them clearer. I will review what was told to you and what the rule actualy is. We will honor what was written to you and make the actual rule clearer for everyone else. Again, I'm sorry for this kind of unacceptable clerk's reaction. If the clerk promised you something in error, its not your fault. We will honor what we promissed you and deal with the clerk if they spoke in error.
Lander,
We DO strive to have the BEST customer service. We are a sizeable company and sometimes a clerk may get out of line like in any business. We absolutely dont tolerate it. We take this seriously and we will repremand any clerk that doesnt handle disputes or calls professionaly. We have thousands of very happy customers and we make you one of them as well.
We DO strive to have the BEST customer service. We are a sizeable company and sometimes a clerk may get out of line like in any business. We absolutely dont tolerate it. We take this seriously and we will repremand any clerk that doesnt handle disputes or calls professionaly. We have thousands of very happy customers and we make you one of them as well.
Shack,
I will look into Nate examining customer wagering outcomes and such matters. We dont have a problem with a person winning "Too much" if it's fare and square as long as it's not against any rules explained up front. We are a well funded and financialy managed company that prides itself on its impeccable payout record. We can certainly afford to pay anyone and always have. I will look into Nate's reponses and take the appropriate measures to correct them.
I will look into Nate examining customer wagering outcomes and such matters. We dont have a problem with a person winning "Too much" if it's fare and square as long as it's not against any rules explained up front. We are a well funded and financialy managed company that prides itself on its impeccable payout record. We can certainly afford to pay anyone and always have. I will look into Nate's reponses and take the appropriate measures to correct them.
TTinco,
Again, if someone hung up on you, we will take the appropriate measures to make sure that person cant do it again. We dont tolerate this. Again our appologies for any clerk that takes it upon themselves to act out of line. It rarely happens, but if it happens even once its unacceptable. I will see to it that their manager is also held accountable.
Again, if someone hung up on you, we will take the appropriate measures to make sure that person cant do it again. We dont tolerate this. Again our appologies for any clerk that takes it upon themselves to act out of line. It rarely happens, but if it happens even once its unacceptable. I will see to it that their manager is also held accountable.
Patrick,
Thank you for your earlier comments. Your understanding of the big picture is greatly appreciated. We are a book that strives to achieve our goals of doing the right thing by all players all the time. Thank you for your input.
In general, the supervisor at First Fidelity to take up any issues with concerning customer accounts is Tom Davis. He is there 60-70 hours a week at 1 877 946-6697. Or you can go onto our site which is: http://www.Wager7.com and email Tom. Email address tomd@wager7.com
Thank you for your earlier comments. Your understanding of the big picture is greatly appreciated. We are a book that strives to achieve our goals of doing the right thing by all players all the time. Thank you for your input.
In general, the supervisor at First Fidelity to take up any issues with concerning customer accounts is Tom Davis. He is there 60-70 hours a week at 1 877 946-6697. Or you can go onto our site which is: http://www.Wager7.com and email Tom. Email address tomd@wager7.com
Well, I sent you an email yesterday larry and I havent heard from you!
My withdrawal transaction was deducted from my account yesterday including the $25 fee but its still not in my neteller account.
Why dont you post these rules and fees on your web site??
First she told me all withdrwals are free. Then she tells me ONE free every month. Later the rules changed again and she says one free every 30 days.
My withdrawal transaction was deducted from my account yesterday including the $25 fee but its still not in my neteller account.
Why dont you post these rules and fees on your web site??
First she told me all withdrwals are free. Then she tells me ONE free every month. Later the rules changed again and she says one free every 30 days.
IN THIS EMAIL YOUR REP SAYS "
For neteller withdrawals, there is no charge, ..."
From: Tanya
Sent: Thursday, August 07, 2003 5:40 PM
Subject: RE: First Fidelity
This is the deal: First thing I need you to send the money trough neteller here is the account number you have to make to.
For both email address is
accounting@youwager.com
The merchant code is FIRS8744
The account # is: 211
For neteller withdrawals, there is no charge, but if you want to withdraw $300 or less there will be a charge of 4%
Your re up bonus will be 20%. And if once again if you wanted UP FRONT a dime bet will be your limit.
Hope this helps!
And YES we are looking in to the email address on our web Thanks! In the mean time you may refer to this one.
Welcome aboard xxxxx!!!
I will be here waiting for you!
Tanya
For neteller withdrawals, there is no charge, ..."
From: Tanya
Sent: Thursday, August 07, 2003 5:40 PM
Subject: RE: First Fidelity
This is the deal: First thing I need you to send the money trough neteller here is the account number you have to make to.
For both email address is
accounting@youwager.com
The merchant code is FIRS8744
The account # is: 211
For neteller withdrawals, there is no charge, but if you want to withdraw $300 or less there will be a charge of 4%
Your re up bonus will be 20%. And if once again if you wanted UP FRONT a dime bet will be your limit.
Hope this helps!
And YES we are looking in to the email address on our web Thanks! In the mean time you may refer to this one.
Welcome aboard xxxxx!!!
I will be here waiting for you!
Tanya
21 DAYS LATER, SHE SAYS THERE ONE FREE EVERY MONTH!
From: Tanya
Cc: tomdavis@wager7.com ; 'Dave'
Sent: Thursday, August 28, 2003 10:05 AM
Subject: RE: Acct XXXXX
You have to call in to get that money; this is a transaction that MUST be done via telephone not internet
And yes I did tell you neteller withdraws were for free once month! If you wish to take 2 or more out of the month you will be paying $25 each time. If is the case that you want more that one out of 1 week will be $50
Tanya
cc Larry.
From: Tanya
Cc: tomdavis@wager7.com ; 'Dave'
Sent: Thursday, August 28, 2003 10:05 AM
Subject: RE: Acct XXXXX
You have to call in to get that money; this is a transaction that MUST be done via telephone not internet
And yes I did tell you neteller withdraws were for free once month! If you wish to take 2 or more out of the month you will be paying $25 each time. If is the case that you want more that one out of 1 week will be $50
Tanya
cc Larry.
Scorpion,
I did reply to you in the forum on the previous page. I promised you I'd look into this and I did. I read through what you wrote. First of all, I'll repeat myself and say we value your business and under no circumstance would we ever tollerate clerks hanging up on anyone for any reason. The problem with this particular situation is that the Neteller policy changed shortly after you were advised as to free withdrawals. The clerk should have told you that we'll give you what was promised to you because your conversation took place before the change. I will go ahead and issue you your $25 send fee back on Monday because we do the right thing for people. However going forward, the policy must be followed. I am sorry for the inconvenience. We strive to keep everyone a happy player with us.
I did reply to you in the forum on the previous page. I promised you I'd look into this and I did. I read through what you wrote. First of all, I'll repeat myself and say we value your business and under no circumstance would we ever tollerate clerks hanging up on anyone for any reason. The problem with this particular situation is that the Neteller policy changed shortly after you were advised as to free withdrawals. The clerk should have told you that we'll give you what was promised to you because your conversation took place before the change. I will go ahead and issue you your $25 send fee back on Monday because we do the right thing for people. However going forward, the policy must be followed. I am sorry for the inconvenience. We strive to keep everyone a happy player with us.
Larry,
I emailed Nate about the incident with the clerk hanging up on me and asked him to forward my complaint to the appropriate management.
I never heard back from management, so that's why I posted my complaint to you.
The clerk's actions, his lack of followup & waiting 36 hours for w/d are the reasons I will never re-up nor endorse FF.
You seem friendly, but hope you understand that with hundreds of books to choose from I simply see reason to tolerate this.
Thanks.
I emailed Nate about the incident with the clerk hanging up on me and asked him to forward my complaint to the appropriate management.
I never heard back from management, so that's why I posted my complaint to you.
The clerk's actions, his lack of followup & waiting 36 hours for w/d are the reasons I will never re-up nor endorse FF.
You seem friendly, but hope you understand that with hundreds of books to choose from I simply see reason to tolerate this.
Thanks.
were these issues resolved by larry?
lary, I asked you a month ago in this topic if you guys deal mutilple lines and I'm still waiting for your reply. I think you do becasue most of the time when I login my lines are diff than the guest lines.
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR> I promised you I'd look into this and I did.....The clerk should have told you that we'll give you what was promised to you because your conversation took place before the change. <HR></BLOCKQUOTE>
So what did larry do for you Scorpion? I wanna know if this just talk or does he keep his promises
lary, I asked you a month ago in this topic if you guys deal mutilple lines and I'm still waiting for your reply. I think you do becasue most of the time when I login my lines are diff than the guest lines.
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR> I promised you I'd look into this and I did.....The clerk should have told you that we'll give you what was promised to you because your conversation took place before the change. <HR></BLOCKQUOTE>
So what did larry do for you Scorpion? I wanna know if this just talk or does he keep his promises
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by larry wager7:
Scorpion,
The clerk should have told you that we'll give you what was promised to you because your conversation took place before the change. I will go ahead and issue you your $25 send fee back on Monday because we do the right thing for people. <HR></BLOCKQUOTE>
Am i tight or not?
I know what Larry said 3 days ago but he did nothing, you're right its just BS it seems
Scorpion,
The clerk should have told you that we'll give you what was promised to you because your conversation took place before the change. I will go ahead and issue you your $25 send fee back on Monday because we do the right thing for people. <HR></BLOCKQUOTE>
Am i tight or not?
I know what Larry said 3 days ago but he did nothing, you're right its just BS it seems
