TNVOLFAN, They tried everything in the book, after telling them 10-15 different times that i just want the Blast Hi Speed internet & Basic cable just to get the local networks/channels, they said i would have to turn in all my boxes from them including the New router/modem i just got from them at no charge, i said forget it i will handle this in a different way. So i headed for the local Comcast office that is only like 4-5 miles away as i had visited them about 2-3 days prior to all this, as they advised me what to do, lol, so i walked into Comcast local office & told them what i wanted & they said they could do that for me with no problem at all & that i would not have to turn any boxes or equipment in to Comcast. A little advise, make sure you have the latest Router/modem that they have, as it made a helluva difference for me as the internet now is very fast,GL!