Jacksorbetter,
Do not worry! If I have to phone them, then I will phone them.
It is just that I am pretty disappointed with this book anyhow and on top of that this extra hassle comes. Actually when I opened the account I had to phone them too and something that should have taken no more than 5 minutes, then took some 15 minutes, so I have a strong email preference and if they need some documents, I will be happy to fax to them, but calling them and having me starting to scream in their local language may cause some real upsets!