I had the same issue with peer to peer transfers, I have had my account since 1999 and I was the one that originally convinced my boss to use neteller (back then we were merchant id :98, now they are somewhere in the neighborhood of 1800 or perhaps higher)
They didn't like that I used my credit card to fund my accoutn (only way I could since I am not in a country where I can do ACH/EFT) to send money to my wife's son
They claimed I was 'trying to get a cash advance' which I was not , a cash advance was if I wanted to get the $ sent back to me and then withdraw using the ATM card for example
btw: I obviously agree that neteller is a great company, great for the industry, great for the customer etc but they have grown so much that dealing with them is like dealing with BOA, 'you are just one more...........of our 2 million customers........and if you don't like our rules......'
What I find ironic is that the incident happened exactly when they started to 'diversify' neteller and promote it more as a 'payment company' instead of just a 'gaming only' outfit
Oh well, lost profits to them because I now just use moneygram (I was even getting my wages PAID to my neteller account , you can imagine I was being a profitable customer)