Why are the clerks at cascade seem so rude all the time?

[IntuitionBET]

8 - I can understand if a RUDE clerk (& there are many) saying Good Luck to a pro gambler.

But Las Vegas, Alantic City and European Casinos have made Billions $$$ using that polite saying at the end of every transaction.

 

[paulajackson]

MAYBE THEIR CLERKS ARE RUDE ONCE IN A WHILE BUT I'D RATHER HAVE A RUDE CLERK DEALING ME A TEN CENT LINE ON SIDES AND 20 CENTS ON TOTALS IN FIRST HALF BASEBALL THAN HAVE A POLITE CLERK ROBBING ME WITH FORTY CENT LINES FOR THE SAME STUFF AT BETCBS.

 

[SPIVE]

To obtain a slightly different perspective.

 

[8isenough]

That makes sense because in those Casinos you mentioned can actually see the persons eyes and face when they say this to you. When someone says it over the phone you have no idea if they are being sincere. Especially if the person has been rude on the phone and then wishes you luck.

 

[TheGeneral+]

There is no end to the gratitude that comes with politeness & respectful dialogue under all circumstances.

 

[8isenough]

Spive - Great movie....."Try not to suck any Dick on the way to the parking lot!"

 

[angelfire]

Bottom line, we all know that Cascade is one of the most reputable books out there. I'd rather have a rude clerk and get paid my money than have a really nice clerk buttering me up and have MY money refused upon my request. And, it's a fact that Lenny pays NO MATTER WHAT. Now, don't get me wrong. I don't agree that clerks should be rude. There is no excuse for that, however, we should not lose sight of all the greatness of Cascade

 

[SPIVE]

RANDAL reads a newspaper. An INDECISIVE CUSTOMER studies the
two rental choices she holds. She looks from one movie to
the other repeatedly.

INDECISIVE CUSTOMER
(attempting a solicit help)
They say so much, but they never
tell you if it's any good.


RANDAL hardly stirs and continues to read his paper. The
INDECISIVE CUSTOMER half turns to see if her comment was
even heard. She tries again, but this time with a different
approach.

INDECISIVE CUSTOMER
Are either of these any good?

RANDAL continues to read. The INDECISIVE CUSTOMER tries
harder, then louder and more direct:

INDECISIVE CUSTOMER
Sir!

RANDAL continues to read.

RANDAL
(flatly)
What.

The INDECISIVE CUSTOMER holds up her rental choices.

INDECISIVE CUSTOMER
(politely)
Are either of these any good?

RANDAL, as always, reads on.

RANDAL
(again, flatly)
I don't watch movies.

The INDECISIVE CUSTOMER is a tad flabbergasted, but not put
off.

INDECISIVE CUSTOMER
Well, have you heard anything about
either of them?

RANDAL does his level best to not get involved.

RANDAL
(reading)
No.

The INDECISIVE CUSTOMER challenges him.

INDECISIVE CUSTOMER
(in disbelief)
You've never heard anybody say
anything about either movie?


RANDAL (O.C.)
I find it's best to stay out of
other people's affairs.

INDECISIVE CUSTOMER
(with a new determination)
Well, how about these two movies?
(holds up the same two)


RANDAL continues to read his paper, not looking up.

RANDAL
They suck.

The INDECISIVE CUSTOMER smirks smugly at RANDAL and his
paper. She has caught him.

INDECISIVE CUSTOMER
I just held up the same two movies.
You're not even paying attention.

RANDAL
No, I wasn't.

INDECISIVE CUSTOMER
I don't think your manager would
appreciate...

RANDAL
(turning the page)
I don't appreciate your ruse, ma'am.

INDECISIVE CUSTOMER
I beg your pardon!

RANDAL
(reading on)
Your ruse. Your cunning attempt to
trick me.

INDECISIVE CUSTOMER
(defending herself)
I only pointed out that you weren't
paying any attention to what I was
saying.

RANDAL
(turning page and reading)
I hope it feels good.

INDECISIVE CUSTOMER
You hope what feels good?


RANDAL
I hope it feels so good to be right.
There is nothing more exhilarating
than pointing out the shortcomings
of others, is there?

The INDECISIVE CUSTOMER wears a face that belies utter
disbelief in the audacity of this most lackadaisical video
clerk. The unmoving newspaper illustrates the total
disinterest of the news-hungry RANDAL. The INDECISIVE
CUSTOMER shakes her head in disgust and throws the movies
back onto the wall.

INDECISIVE CUSTOMER
(in a huff)
Well this is the last time I ever
rent here...

RANDAL
You'll be missed.

INDECISIVE CUSTOMER
(losing it altogether)
Screw you!

She storms out. RANDAL is offended. He hops over the counter
and whips the door open.

RANDAL
(calling after her)
You're not allowed to rent here
anymore!

RANDAL closes the door and stands there, momentarily,
totally appalled by her exiting remark, then shakes his head.

RANDAL
Screw me!

He reaches behind the counter and grabs a ring of keys.
Exiting, he locks the door behind him from the outside,
gives it a tug to ensure its security, and storms off in the
opposite direction from the woman.

 

[8isenough]

CLASSIC!

 

[ericdixon]

Kudos to Cascade at least they respond and are benevolent to their customers, where Pinnacle just does not care.

 

[Owen]

I for one think cascade's clerks are some of the best in the industry. They may sound rude just cuz their trained to write bets and go to the next phone call. If you want to be asked how your day is and all that fruity sh*t cascade aint the shop for you. If you want a shop that will write your action quick and pay you promptly then cascade is a must!

 

[angelfire]

Owen, EXCELENT choice of words!

 

[Ms.Thing]

You can do your job efficiently without being rude. One thing is to not take an extra 2 seconds to say "have a nice day", but another thing is carrying on a conversation while they're picking up the phone, or eating on the phone... this is for clerks in general, not Cascade's.

 

[JudgeWapner]

Plus you have to know your customers.Some want to shoot the shit,and some want to get on and off the phone.

 

[Ms.Thing]

Judge, tell me about it... some customers wanna know everything about Costa Rica over the phone, some don't even want the read-back cause they're on their cellphone about to crash the car

Either way, treat others the way you like to be treated...

 

[UncleButternutts]

Owen
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR> posted May 16, 2003 10:50 AM
I for one think cascade's clerks are some of the best in the industry. They may sound rude just cuz their trained to write bets and go to the next phone call. If you want to be asked how your day is and all that fruity sh*t cascade aint the shop for you. If you want a shop that will write your action quick and pay you promptly then cascade is a must!

<HR></BLOCKQUOTE>

FWIW
Great post!!

 

[TheGeneral+]

We can find many books that write action, pay good, & display great CS.

No need to ever put up with bad CS.