PINNACLE IS A GREAT BOOK WITH GREAT LINES BUT CUTTING PEOPLE OF FROM THEIR WEBSITE LIKE THIS CAUSE I PUSH THE REFRESH TO OFTEN AND ACCUSING ME OF USING A ROBOT IS RIDICULOS. THIS IS THE SECOND OR THIRD TIME THIS HAS HAPPENED. i EMAILED THEM AS THEY DO NOT CARE TO INFORM YOU THAT THEY HAVE CUT YOU OFF. I GIVE THEM OVER 10000-100000 IN ACTION EACH WEEK WHEN I PLAY THEIR THIS IS NOT HOW TO TREAT A CUSTOMER. BUCSFAN OR ANYONE ANY SUGGESTIONS. I CLICK THE REFRESH OFTEN CAUSE I WANT THE BESTLINE. DO YOU GUYS THINK CUTTING ME OFF FROM A WEBSITE AND NOT TELLING ME IS FAIR. THE FIRST TIME THIS HAPPENED THEY TOLD ME WE DO NOT KNOW WHY YOU CAN'T GET OUR WEBSITE IT TOOK A WEEK FOR THEM TO LET ME KNOW WHY I WAS CUT OFF. PINNACLE YOUR LINES ARE GREAT BUT HOW YOU HANDLE THIS IS DISGRACEFUL. IF ANYONE HAS ANY SUGGESTIONS PLEASE LET ME KNOW. I HAVE TOLD THEM I WON'T PRESS REFRESH AS OFTEN SO FAR 30 MINUTES NO RESPONSE.
Dear Pinnacle Sports client,
We have been informed that the IP address you provided to us has been the originating source of accounts using robotic tools.
This has caused performance problems for Pinnacle Sports.
We have therefore denied access to this IP.
Please be advised that refreshing too many times the lines lowers also the rapidity of access to our site for other clients. We understand that our clients may want to place their wagers on the best odds. However, in fairness of other clients that may want to access to our site and cannot because of the slower service, we cannot allow a high number of hits on the refresh button or the usage of any kind of robotic tool to refresh the lines.
Our IT staff will activate your IP address when you advise this type of activity has ceased and will not occur in the future.
Best regards,
Customer Service Department
Pinnacle Sports