Hello everyone, I do not advise you to deal with this bookmaker's (betonline) !this bookmaker has been deceiving and misleading me for several days now! I placed 2 bets on the dota 2 BB team match (beat boom team) vs Tundra esports .I bet on winning cards on Tundra, they lost. But after a while, BB team was awarded a defeat due to the use of cheats by one of the team's players. As a result of the technical defeat of the team, I have to calculate or cancel my bets, since the team used cheats! On all official websites and the website dota2.com the tundra victory is worth it. I sent a request to support, to which they replied that your bet was lost and not subject to consideration, and promised to answer the mail, but no one answered me. I wrote to support again and they said that they would review your bets and send me an email with the result of reviewing my bets! They replied to my email that the Tundra team won the match with a score of 2-0 and attached a website link where it is clear that tundra won the match 2-0 ( gosugamers.net dota2 )! After that , I contacted support again, to which I was told that your bets would not be refunded , despite their response to my email ! To my question, send me a paragraph of the rules in esports, they answer what we consider at our discretion, how can such a bookmaker write this?.I ask you to influence this bookmaker somehow and to recalculate my bets! How can a team be awarded a victory if they used cheats ?.My bets must be cancelled!
