I'd have to say that "platinum department" in reference to SportsBook.com Customer Service is definitely an oxymoron.The General said:Dear Pete,
Thank you for your email.
Unfortunately we cannot give account information to third parties.
The customer you are referring to has been contacted by our platinum
department and the reasons for not recieving any bonuses has been provided to
him.
If the customer requiers any further information he will have to contact us
directly.
Kind Regards,
Charles
--
Sportsbook Cashier
http://www.Sportsbook.com
New Accounts Earn 10%, Referrals Earn 10%
Phone Number 1800-996-5152
That would help so much, but when you are 100% concerned about the player like Sportsbook, so much that you cannot allow arbitration so to protect him, in this so regulated industry, even though he has consented, then I guess you have no need to give a response. It is poppycock for a sportsbook to make this comment when the player has agreed to allow a person to assist him and he shares all details. The book may be right, but how do we know?a credible response