JAKE/POKER,
I have thought about this long & hard...
Jake.... are you trying to tell the forum that you are 100% free of error in this case? is there not any accountability on your side (sportbet)?
by removing the man's 5K you are essentially telling the forum that you are 100% free of error in this case.
1) there was no specified time limit when the rules were set.
2) the cx was not allowed to take part in any of the 'regular' promtions such as free 1/2 points, reduced juice, etc etc etc...... (apart from that your shop does not have anything very exciting to offer with very heavy vig)
3) the cx's online limits were cut to 250$ (you may say he could call but not everybody has that luxury.... some of us have spouces who do not want us to call bookies).
4) You have held the cx's money for all this time & collected interest off his money....
5) Cx has rolled over the money 7 times so far....... any regular customer would have received at least a 20% Bonus from the customer yet you are giving him NOTHING? not even the 20% a regular customer would have had?
6) Unless of course it was specified in the initial rules when the deal was set up... who are you to dictate how much action he gives.... IT MAKES NO DIFFERENCE IF YOU CALLED HIM SEVERAL TIMES.... WHAT IS IMPORTANT IS WAS THIS PART OF THE INITIAL DEAL?
****could pokering have acted a bit more responsibly.... sure he could have, he could have given you a bit more action, even if it was just for smaller amounts, he could have respected what you told him.... WAS HE OBLIGATED TO DO THIS? not according to the deal.... why should the bookie dictate how the money is bet? after all, pokering's style was allowing the bookie to hold his money for a long time & collect interest on that money****
JAKE, you need to really look in the mirror & ask yourself... If there was a way for this case to go to court... In front of a Jury...... do you think.... on a balance of probabilities all independent jurors would vote in your favor? I think you know the answer to that.
Of course this case cannot go to a Jury because you are shielded by the fact that you are offshore where you are safe from pokering's ability to take legal action & you are the one holding the money.
Again I ask... do you honestly beleive that you are 100% free of responsibility in this case? I mean even if it wasn't a 'bailout' you would have given this guy at least a 20% Bonus for being a 'regular' cx woudnt you of?
Jake.... do you honestly beleive a player like pokering would have given you 70K of action if not for the 'bailout'? You took the action... based on the bonus..... come on now.
***pokering may be guilty of 'poor ethics' for not giving Jake more action, but this is business, we are not here to make friends, bookies are here to take our money & we are here to take theirs.... it is a game really... In the REAL business world, a business world with consequences, accountability, where businesses could be sued there would no reason for two companies to act 'ethical' they are there to swallow each other..... ****
I FIND THAT (JAKE) SPORTBET, ERRED IN THIS CASE BY NOT SPECIFYING AT THE BEGINNING OF THE AGREEMENT THAT THERE SHOULD BE A TIMEFRAME INVOLVED IN THE DEAL. THIS SINGLE, SIMPLE POINT IS IMPERATIVE TO THIS CASE.
I ALSO FIND THAT THE BEST WAY TO RESOLVE THIS SITUATION NOW IS TO FOLLOW SHRINK'S SUGGESTION. THE CX HAS BEEN REFUNDED HIS MONEY & THE ACCOUNT PRESUME CLOSED, SO THERE IS NO SENSE FOR THE CUSTOMER TO TRY TO FULFILL THE REQUIRMENT AT THIS POINT.
JAKE, THIS MAN COMPLETED 70% OF HIS ROLLOVER & YOU OWE HIM 70% OF THE 'BAILOUT/BONUS'.
JAKE, PLEASE TAKE THIS SITATION SERIOUSLY & HOLD YOUR SELF & THE INDUSTRY THAT YOUR REPRESENT TO THE SAME STRINGINT LAWS, RULES & REQUIRMENTS THAT ANY BUSINESS THAT OPERATES WITH INTEGRITY WOULD BE HELD BY. IF YOU WERE LEGAL, LOCATED IN THE USA & REGULATED BY THE GOVERNEMENT THERE IS NO WAY YOU WOULD GET AWAY WITH THIS, IT IS BREACH OF CONTRACT, YOU HAVE BREACHED YOUR CONTRACT WITH THIS MAN. YOU CANNOT CALL A PERSON ON THE PHONE AFTER YOU HAVE MADE A CONTRACT & TRY TO CHANGE THE DETAILS OF THAT CONTRACT.... THIS WAS A VALID CONTRACT THAT HAD POTENTIAL GAMES FOR BOTH PARTIES..... POKERING RECEIVED A BAILOUT & SOLUTION TO HIS STIFFING, SPORTBET RECEIVED A NEW CUSTOMER, PUBLICITY FOR PROMOTING A BAILOUT, & A POTENTAIL 100k WORTH OF ACTION WITH A POTENTIAL CUSTOMER FOR LIFE IF YOUR SHOP APPEALED TO THEM.... BOTH SIDES GOT SOMETHING, IT DIDNT WORK YOU FOR YOUR SIDE JAKE, YOU MADE A POOR BUSINESS DECISION, YOU FAILED TO MENTION A TIMELINE ON THE ROLLOVER, YOU FAILED TO INVESTIGATE THE PLAYER. NOW YOU MUST HOLD UP YOUR END OF THE CONTRACT.