SECUREBUXX ARE NOT SO SECURE! IT'S BAD ENOUGH TO GET SLOW PAID BY A BOOK.

[outandup]

I just received an email saying they declined my request for a bankwire due to incorrect information, TOTAL BULLSHIT. I called in and spoke to Vince this time and I asked what do you mean by incorrect info. Vince says Anthony rejected my payout because I did not list my banks address. Then I asked for Anthony and Vince said he's gone for the day, I said oh really David told me all day Anthony was out of the office. Seems they're playing games here.

Anyway I went to the SBXX site again and notice that you have to fill in all the fields or it will not let you go to the next page when requesting a bankwire. Then I really noticed something fishy, even though I filled in the address it did not make it to the next page. I wonder how many have been declined due to this. Besides they don't have to have a bank address.

 

[theswami]

Follow their rules to the letter if you want to get paid otherwise you give them a reason to delay payment for at least another half-day.

 

[GringoinCR]

Looks like the run on the bank, broke the bank.

 

[outandup]

process a bankwire and you'll see that when you enter all the info requested and go to the next page the bank address does not copy over to the next page. Also the first page will not allow you to continue to go to the next page until all fields are answered. This is a fukin joke.

 

[ballsofblue]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by PariAction Office:
What a joke!

You might remember when SecureBuxx had a run on their bank and paid EVERY SINGLE player and book within a day and still had more than ample cash flow....<HR></BLOCKQUOTE>

guess they don't want to chime in

 

[ballsofblue]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by PariAction Office:
We keep a VERY HEALTHY balance with securebuxx and most other reputable books do as well. They process for some of the largest CR and Australian books.

We have players that bet more on one game than the total liability at MB, so it defiantely a joke to think that MB could have ANY affect on SecureBuxx...<HR></BLOCKQUOTE>

maybe it has nothing to do with MB. they just suck

 

[outandup]

I have jumped thru their hoops again and resubmitted the bank info again.

Keep in mind I requested the funds last Thursday and I called and spoke to a young lady and asked her to review the request and make sure they had everything they needed, she said everything was fine and I'd receive the money by Monday. Now the funds are rejected 6 days later after I post here.

 

[Scoob]

out - i was in a similar position as you. the only advise i would give you is to just transfer your funds from securebuxx to another book that will let you w/d through neteller. there arent too many but the one i chose was 5dimes.

 

[lakerfan]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR> Anyway I went to the SBXX site again and notice that you have to fill in all the fields or it will not let you go to the next page when requesting a bankwire. Then I really noticed something fishy, even though I filled in the address it did not make it to the next page. I wonder how many have been declined due to this. Besides they don't have to have a bank address.<HR></BLOCKQUOTE>

I can confirm this from my experience. I entered the banks address and when I got to the final screen they replaced the address with wording like "unknown" or something like that.

I then filled in the address in again and submitted it. So if it doesn't show up they can't blame me, there application replaced it with crap.

So outandup, I have no doubt you filled in the address, but looks like this form/db likes to remove it for some reason.

Anyone else scared that if/when Neteller gets out of the business that will leave us with this level of service or WORSE?

 

[Scoob]

Lakerfan - If neteller gets out of this business and there isnt a comparable option I wouldnt play offshore anymore. There is no way very many people would put up with the type of customer service that securebuxx provides.

PS - thanks for the support today at mw.

 

[PariActionOffice]

The customer service there is often terrible as they rely too heavily on Anthony to approve everything. There is not much you can do until tomorrow. I also tried calling today and was told he is not in town.
TOTALLY UNACCEPTABLE service...

 

[outandup]

How long did it take for SBXX to transfer the funds to 5dimes?

 

[skirmish]

Don't hold your breath waiting to get paid by these guys it might never happen .

Others have been waiting for weeks to get paid , and this latest rush on the bank has to have taken its toll .

 

[outandup]

I'm beginning to wonder.

 

[jjgold]

This place is finished

Bank wires and western union only boys or offshore credit cards

 

[TuLiMing]

Minnow from MW said it is a customer service problem.

 

[UncleButternutts]

out

Check your email

 

[UncleButternutts]

bump

 

[outandup]

I emailed you. Securebuxx has emailed me and now says I'm approved to receive the bankwire.

 

[TTinCO]

Good to hear Out.....someone must have found Anthony-he's the key to resolving anything at Sbuxx.

He's been top notch in all my dealings with them, but he apparently can't do everything all the time.

Don't forget the Paypal days-they flat out had NO customer service.