Halifax said:
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> </o>Have you requested your funds so that you can cover (damage-control) your open positions?<o
></o><o
> </o>Don’t understand why you think the Rx can do anything here…think you’re grasping at straws…I’d try to get your funds out ASAP, while covering your current positions at risk.<o
></o>
Excellent.
Assuming Sportingbet wants to retain customers, I do not think they will cancel winning pending wagers. It makes absolutely no sense.
Sure their customer service stinks, but it is very unlikely their phone reps have a clue what is going on.
I have money at several of these books - I have printed the balances and will not wager on them till next week.
Sean
Assuming Sportingbet wants to retain customers, I do not think they will cancel winning pending wagers. It makes absolutely no sense.
Sure their customer service stinks, but it is very unlikely their phone reps have a clue what is going on.
I have money at several of these books - I have printed the balances and will not wager on them till next week.
Sean
Halifax said:
Halifax:
I would not be so sure that your assessment is correct.
I've received a reply from upper management at Sportsbook.com that they are pursuing the issue with Sportingbet. The tone indicated, imo, that they concur that this is an issue. At the least, it was not dismissed out of turn.
I cannot promise you that we'll have an answer today (they are likely swamped, and likely to take a couple of days to get all of their details sorted) but we are, on our end, pushing them to transfer all non-US accounts to non-US Sportingbet books.
Please be patient and try not to jump to conclusions right now. From where I sit, we are receiving nothing but excellent cooperation and consideration from Sportsbook.com.
Thanks,
Tanya.
Slotech said:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com
Have you requested your funds so that you can cover (damage-control) your open positions?<o
<o
Don’t understand why you think the Rx can do anything here…think you’re grasping at straws…I’d try to get your funds out ASAP, while covering your current positions at risk.<o
Are you serious ? Following your line of thinking, I guess noone at all should come to the Rx when they are having a problem with an Rx advertiser.
Cancelling a legitimately-placed wager, days/weeks/months after that wager was made, goes against the fundamental principle of bookmaking ... if you book the bet, you honour the bet.
The fact that this is happening simply as a result of a change of ownership makes it all the worse, because this issue could have easily been prevented when the parties were in negotiations.
xpanda said:
Actually, I think my assessment was bang-on correct ... please notice that I said that without intervention from an entity with more pull than me, that these pending wagers will be cancelled. The Rx (and maybe SBR and a few other sites, if they choose to contact Sportingbet) are the entities that might be able to get them to rectify the problem.
If left alone, these pending wagers will be cancelled (in fact, I know people whose accounts were closed yesterday, whose pending wagers on yesterday's games were cancelled ... so it is indeed happening).
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I have no doubt that you have a good rapport going with Sportingbet upper management. The problem is, this same level of approachability does not trickle down to the lower level customer service people. These lower level CS people are told what to say, and they say it. They are not empowered whatsoever to go above and beyond, they can only operate in the narrow window which management allows them to operate in.
I could call, and 50 other customers in the same boat as me could call, and complain about the cancelling of the pending wagers, and ABSOLUTELY NOTHING would be done. The lower level CS reps would simply say "they're cancelling all pending wagers, and that's that". If you ask to speak to a manager, to try and take your complaint to the next level, they won't allow you to speak to a manager .... so my complaint, and the complaint of the 50 other customers in the same boat, would simply die at this point, without any of us being allowed access to speak to a decision-maker further up the chain. As I and other customers know, we have been playing at SportsBook.com IN SPITE OF the quality of their customer service, not because of the quality of their customer service.
That's why someplace like the Rx has to step in, someone who can gain access to management.
Halifax said:
Do you seriously believe that ANY advertiser can intervene with the already agreed upon contractual conditions by which a company is sold?<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com
fficeffice" /><o></o><o
> </o>BTW: I totally agree with you that once a wager is accepted it is a binding agreement…but our agreeing to such doesn’t mean our wagers are immune from some bad line claim and/or unscrupulous business decision.<o
></o><o
> </o>GL<o
></o>I called SBUSA this morning after my account was suspended (I live in Canada). The CS rep told me that my balance was in the process of being transferred to me by Neteller (from past experience that usually takes 2 days) and all of my pending bets would be honored. He read me my correct balance and also read off all of my pending wagers (I have about 10 or 12 of them).
We'll see on Monday or Tueday whether I get my Neteller and we'll see after the MLB season whether they grade the bets like they said they would and send me my balance. I told them that I would be calling after all of the bets were graded and he assured me that none of them will be cancelled.
We'll see on Monday or Tueday whether I get my Neteller and we'll see after the MLB season whether they grade the bets like they said they would and send me my balance. I told them that I would be calling after all of the bets were graded and he assured me that none of them will be cancelled.
Slotech said:Do you seriously believe that ANY advertiser can intervene with the already agreed upon contractual conditions by which a company is sold?<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com
<o
<o
I don't believe that there was anything in the contract stipulating that pending bets would be cancelled. And even if there was something in the contract about it, it's still unacceptable ... whatever deal was made between Sportingbet and the new management team, one of the parties is responsible for honouring the pending wagers ... they can't just cancel pending wagers because the comapny changes ownership
Obviously, there is a transition period during which the transfer of ownership and migration of non-US customers is going to take place. The non-US customers aren't going to be paid instantly, they will be paid over a period of several days, if not weeks ... so this transition period will take some time. And as part of this transition, it would not be unreasonable (in fact, it would be most reasonable) to assume that pending wagers would have to be accounted for, and not simply cancelled across the board.
wilheim said:
That's a very good question.
The relevant part of the agreement seems to be "In addition, JEL has agreed, for a period of two years, not to take bets from non-US residents and for a period of three years, not to take bets from customers outside the Americas region."
This seems to suggest that they will not take bets on or after October 13, 2006, but makes no agreement for already placed existing bets.
The communication from Sportingbet inluded the information "Sportingbet received cash consideration of US$1 for the shares and related assets of the US Operations, and has discharged excess liabilities amounting to approximately US$13.2 million.", which would seem to indicate that the purchaser's have accepted outstanding liabilities such as pending wagers.
They can do whatever they feel like.
That being said, I think pending wagers will be honored. There are likely more losing dollars than winning dollars on these high vig futures and neither Sportsbook wants to lose US customers and Sportingbet doesnt want to lose Canadians - canceling wagers makes no sense from a money or client perspective.
Sean
That being said, I think pending wagers will be honored. There are likely more losing dollars than winning dollars on these high vig futures and neither Sportsbook wants to lose US customers and Sportingbet doesnt want to lose Canadians - canceling wagers makes no sense from a money or client perspective.
Sean
Halifax said:
"Terms of the deal were not disclosed."
Link: http://news.moneycentral.msn.com/provider/providerarticle.asp?Feed=OBR&Date=20061012&ID=6100699
Obviously, "Terms of the deal" included canceling pending liabilities (wagers) as evidence of the actions taken by your claim.
While your assumption that "they can't just cancel pending wagers just because the company changes ownship," is invalidated.
I contend that they DID cancel their agreements/liabilities (wagers) with you as well as others as a condition of their sale's agreement...prove me wrong and we'll both be happy.
I understand it sucks, but GL
It looks like a little bit of intervention from the Rx and other sites has helped.
I just received an e-mail saying that my account, including pending wagers, will be transferred over to Sports.com, which is one of the Costa Rica books that Sportingbet kept control of. Presumably, they will be housing all of the non-US customers at this site from here on in.
I just received an e-mail saying that my account, including pending wagers, will be transferred over to Sports.com, which is one of the Costa Rica books that Sportingbet kept control of. Presumably, they will be housing all of the non-US customers at this site from here on in.
