My letter to NeTeller support

[DavidMatthews]

I don't mind that you all like to call me a moron and asinine and such. That's fine, but it's an easy way for you to make it sound like your side is correct. Just throw in such words and you must be right...

Look, perhaps my actions were a bit over the top, but here are the facts.

I haven't used NeTeller in 3 years.

When I used to use it (while PayPal was still around) I did many transactions that were started on Thursday and completed on Saturday. I even had two-day turnarounds on Sunday as well. That is a FACT.

Another fact is that they tell you a blatant lie by saying the money is sitting in some "clearinghouse" somewhere. The fact is they have the money but they know that would piss you off to hear it so they say it is in a "clearinghouse." Don't lie to me, and don't insult my intelligence. Tell me the truth.

My friend had a horrible experience with NeTeller in sending them $15,000. We waited 8 or 9 days and still no money. When we called they said that he had to fill out some form or something and they insisted they told him. Well I handled the whole thing for him, and they NEVER said anything about the form. If it weren't for us calling, the money would probably still be sitting there pending. They had no interest in helping.

Another fact is that NeTeller has a pseudo-monopoly and they run it that way. Ever try dealing with the cable company or electric company? They treat you like dirt because they can. NeTeller has found themselves in this position since PayPal went down. They can do what they want. My guess is the day that PayPal stopped online gambling transactions, NeTeller's top exec's net worth quintupled.

Go ahead. Call me a moron. Call my writings asinine. I won't return the comments because I prefer to discuss like adults.

 

[bigbet1234]

dave i totally agree

 

[theswami]

Dave-

I did not call you a moron at all and I thought my posts were adult-like.

Frankly, if I ran NETeller and I received your note I would laugh privately then pen a politically correct response and show it to my customer service people as an example of how to handle a customer despite the fact that his email was childish and he was wrong.

You used words like "freakin," made a reference to a "wild party" that you are sure they had, and made a snide remark about them locking your account. If you do not see how "asinine" it is to say things like this in an email that is sent to complain about a service then you should think about it a bit more.

I'm guessing you are young and/or inexperienced with how things work at legitimate businesses. Even you said in a reply to my initial post that you could see my "point."

NT can certainly do a better job with their service. IMHO, the EFTs are slow:
1) because they are free,
2) they do receive some level of float on the money (which can amount to decent $$ if you consider the number/value of transaction they conduct per year via this method) and
3) they want to entice addicts to use the higher fee, instant gratification option to deposit.

This is part of their business model. If you do not like it, do not use the service but email like the one you sent does not help anyone due to its immaturity.

Oh BTW, did I mention that I sent a note to NT when I used the service initially where I complained about the number of days for an EFT. I'm familar with how much time it takes for them to get the money and they are certainly holding on to it longer than is necessary. I believe that I also posted a complaint here.

The bottom line is your email was poorly written and when someone above asked how can any of us take you seriously, he had a point. I am quite sure NT didn't take your email seriously.

 

[DavidMatthews]

You make some good points about my email. I was a bit angry about being lied to so blatantly over the phone and I know they say the same lie to every person that asks. That really gets under my skin so my email might have been a bit reactionary.

Your intuitions about my character are a bit excessive I would think. In your previous posts you address the points I made; in the latest post you address my character instead. Are you saying that you agree with the points I make now, only not the way they were made?

 

[Sodium Pentethol V]

Dave if it was as lucrative as you imagine and acting as a monopolist. They would price their products at exactly a price commensurate with keeping all other's out of the market. The last thing they would want is exorbitant fees that could easily be undercut by newcomers. Monopolists first and foremost goal is protecting the monopoly.

You are supposing alot and calling it fact.

 

[jwunderdog]

All this post points to is Neteller needs more competition, but the business they are in is one that is being highly scrutinized at least by the US gov. I don't think you are going to have a lot of new major competitors coming into the market.

 

[TheGeneral+]

I will go on record as saying that for some reason the Asian & European expansion bothers me cause then more hands are in the cookie jar. Also, the fact that they lie about addressing scam operations does not appeal to me.

 

[theswami]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by David Matthews:
You make some good points about my email. I was a bit angry about being lied to so blatantly over the phone and I know they say the same lie to every person that asks. That really gets under my skin so my email might have been a bit reactionary.

Your intuitions about my character are a bit excessive I would think. In your previous posts you address the points I made; in the latest post you address my character instead. Are you saying that you agree with the points I make now, only not the way they were made?<HR></BLOCKQUOTE>

Dave-

I did not intentionally characterize you (although I did so in my last post to some degree, I apologize). When I used the word "asinine" it was in reference to your email NOT you, reread the post. For some reason, you tossed in "moron" and you took it as an assault on your character. Moving on......

To your question:

I do not agree with your points. For example you made a comment regarding a "somewhat monopoly" and I've spent TOO MANY hours in Econ classes to even get into this or agree with your statement. Frankly, at times your "points"/intentions are a bit unclear (to me at least) in your email due to the rage coming through and communication style. The one thing on which we can probably agree is NT needs competition. It is likely that their prices and transaction structure reflect the fact that they are considered one of the best transfer companies for offshore wagering.

The market helps companies adjust prices and product features/structure. NETeller's success has signaled to its management that they should not change very much with regard to the way they do business (other than explore growth opportunities).

Personally, there are some things that I would prefer in the NT business model and at various times I've communicated that to the company. With that said, they know they do not have to deliver on my request since despite my concerns, I continue to do thousands of dollars in transaction value with their company.

"Your intuitions about my character are a bit excessive I would think."...Hmmmm...not sure exactly what you mean here (excessive?) but that email you sent was OVER THE TOP.

BTW, you mentioned that you did not use NT for three years. Given the options out there, what did you use?

 

[lakerfan]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR> Scam operation ?? No more than Fezzik's (LVA) college football picks. LMAO

Scumbag service ?? Maybe, but if you check out the alternative providers you will find out how truely bad customer service is. <HR></BLOCKQUOTE>

I thought my post was just as adult as yours. You are the one who is using "scam" and "scumbag" to describe an opertaion that pretty much helps the post-up offshore business to survive. It is sure as hell just as legit as a tout who has a shit season is sport he acknowledges isn't really a good area for him.

As for Neteller holding funds. I know that you aren't going to "scam" them, but lots of people do. It can take several days (3 or 4 business) to confirm that the money existed and is now transfered. Am glad that Neteller has strong fraud protection in place.