<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by Jake:
The WHOLE TRUTH:
It always makes me unhappy when a client tries to use this forum to mislead people by coming in and only telling part of the story. Here is the WHOLE truth, and nothing but the truth.
Burned joined our book based on another poster's recommendation. He has pointed out that on our home page, AND ONLY THE HOMEPAGE, it stated we offered 4 1/2 inning lines, that is true. HOWEVER, all season long we have offered 5 inning lines. The text had been posted incorrectly.
When logging in and placing your wagers on our 1st 5 innings, clients can clearly see the title of the bet. It states:
1st 5 innings
1st Half Col -180
Clev +160
That is exactly how it reads when a client enters his bets.
The only spot that said 4 1/2 inning lines was on one spot on the home page. On every single betting option for the 1st 5 innings, the test "1st 5 innings" was clearly visible. The client made a wager and lost the wager in the bottom of the 5th inning.
After I received the client's complaint, I verified the text problem, fixed the text, and informed CS to give the client his bet back and a $50 help bonus. The clerk misinformed the client, telling him he would get his bet, his winnings, and his $50 help bonus. Within minutes I was on the phone with the client thanking him for pointing out the text error on our side, informing him I understood why he felt he should not lose his bet, and then returning his lost monies to him.
Burned literally started pretending to cry. Promising and swearing he would never do it again. Apologizing for trying to beat the rollover requirements for his bonus. I told him he did not need to apologize. What he bets at other books is his own deal. When he realized his fake crying was not going to get him anywhere, he started to get angry and say we stole $800 from him. Then he threatened to post. I told him it was his choice, but please post all the facts. He did not, so I am here doing it for him.
IMHO, here are the facts:
Client saw 4 1/2 innings offered on the homepage.
Client registered, never asking about the first half lines.
Client made a wager, by his own admission, ignoring the 1st 5 innings text at the top of the wager.
Client lost the wager, but points out text error.
Client receives losing wager back to his balance and $50 help bonus for pointing out the text error.
We have always dealt fairly with all our clients. I think that in this situation, we have done so again.
Seaurchin, I am surprised you have not heard of us. We have been around for quite a few years. Give us a try and I assure you that you will be more than satisfied.
Lander,
Dodgy??? Please explain why you feel this way.
Jake<HR></BLOCKQUOTE>
This seems like it could be false advertising to me. 4.5 innings sounds a whole lot better than 5 innings doesn't it?? I tried to look at the lines on your website but got a big runaround regarding why I could not see them. First your rep tells me that I need an acct. to see the lines, then he says that 7 Palms is "working on" the NBA line and that is why I can't see it. But he has to make sure, so he sticks me on hold for ten minutes. Jake, no offense to you personally, but THAT is a sh*t book that you are running there guy.
Your web presence sucks also. I have never heard of your book. After reading your post, I still don't know your book..no phone #, nothing. I try to find you on google.com and can't find you there. I try sevenpalmssportsbook.com and nothing comes up. That url is available and you don't even own it. I finally find you on the 4th page of a dogpile search.
I could tell by my telephone conversation that your staff is trained well. To answer a simple question takes ten full minutes--just like every sh*t book out there. Your manager said that he was not even aware of the fact that you were advertising 4.5 runs on the homepage.
I would never play at 7 Palms, not in 100 years..too many reputable books out there to bee posting up with a sh*t book where nothing but dolts run the place.