got this from lizzy
Mr.
These are the steps you need to follow according to the Gaming Control Board of Panamá Regulation, when it comes to a dispute with a gambling site in Panamá.
Obligation of Immediate Payment
If a gambler wins a prize for participating in a System for Electronic Communication Games, the Administrator/Operator shall pay the same to the Account of the Gambler immediately at the end of the event.
Claim of Prizes.
The gambler shall claim prizes, before the Administrator/Operator within thirty (30) days after the end of the game or the wagering activity. When the claim is filed, the Administrator/Operator shall solve the claim filed in a period of ten (10) days. If the gambler is not satisfied with the decision of the Administrator/Operator, he shall have ten (10) business days to request the Director to review the decision adopted by the Administrator/Operator. The Administrator/Operator and the gambler shall submit the Director all the facts of the controversy in order for its resolution.
Claim before the Director.
If the Administrator/Operator does not answer the claim filed by the gambler, within 10 business days, the latter, without a decision, shall file his claim before the Director within a term of 10 business days, as of the expiration of the term granted to the Administrator/Operator to resolve the claim.
Performance of the Director.
The Director shall adopt a decision within thirty (30) days after receipt of the claim from the gambler. Unfulfillment by the Administrator/Operator of the decision of the Director shall be considered an inconvenient operation method
Lizi Rose
Legal Advisor
Gaming Control Board
Panamá, Rep. of Panamá