How important to you personally is CUSTOMER SERVICE at a book??

[beetman]

I like how at Party Poker, every customer service employee has the last name "Jones," even the ones with an accent so thick you can barely understand them.

About 80% of my emails and live chat requests to Skybook are answered by "Tammy Moore." She sure is busy.

 

[AlwaysKeen]

overall CS (including getting paid on time, good english speaking clerks) is very important to me...

 

[queposkid]

It all starts and ends with CS..There is nothing more valuable, other than a quick payout, then having a good contact person at the book of your choice..

 

[gold64]

I often think it doesn't matter..... Until I need them.

 

[BAGIANT]

I feel good customer service instills confidence in the sportsbook. It's always nice to have a book with knowledgable people that can answer your questions right away, or at least get back to you asap with an answer.

 

[Dante]

overall CS (including getting paid on time, good english speaking clerks) is very important to me...

agree it all has to go hand in hand

 

[Locinos]

to me it is the MOST important thing to if they always pay with 0 slowpays...


If im going to lose money id rather lose it to a book where the CS seems to care or is knowledgable and shows a happy face when you win also...


thoughts???

A must.. If you can't communicate with them, why use the service.