Phantom bonus? Whatever.
I don't play there. But if I did, I'd read their rules carefully before expecting a bonus. I've seen more than one book that states in one way or another, that you can only withdraw a bonus if you have lost money, even after including the bonus.
The bad:
If you can't read the rules, you didn't get what you expected.
The good:
1. a book with these kind of rules is ultra-convervative, meaning it is less likely to go under.
2. If you know how to optimize such a bonus, you don't lose that much compared to a normal cash bonus. In a "perfect world", you want your deposit to be about 1/2 a regular unit. Bet your money like you would any other play... but if you lose either of your first two wagers, you made out like a bandit, despite losing