I don't recall having any problem until they changed software and why they did that I don't know. I thought it was during or around March Madness==not sure at all of that.
Your right Frank, but still, and regardless, jut my opinion. They have the complete package. Of course, I suppose that "package" does you absolutely no good if you can't access it!
If I had not had such a good experience with them--I'd sure be gone. But they don't give any run around nonsense when you win. Plus --YOU KNOW THEY MUST HATE THIS!