Yes Richard, I will always make sure to clear up any misinformation you attempt to spread about my case.
The account was not hacked at all.
This is the current company line. In fact, BP used the same company line against 3 other victimes, 2 of whom you eventually refunded in full. But if this is the truth, why did you tell the following to SBR:
"There was a link between both accounts that originated from the 2+2 forum. Both players (unexpectedly) clicked on a tracking cookie that then allowed the same attacker to access both accounts. SBR has made 2+2 aware of malicious javascript posted on its forum before in a similar past dispute."
That is some very specific information you gave SBR. Where did it come from? Both BP and SBR refuse to tell me where BP came up with this idea, or why BP has backtracked from it. I suspect is has to do with the fact that I pointed out that this story does not jive with your earlier claims of only seeing my IP address.
<!-- / message -->
This customers CC charges that funded the account were refunded in full. Funds in the account beyond that were paid out.
I had $3K stolen from me. Due to an accounting error, I was able to steal $2K back. I have told this story in full on 3 sites already, but here we go again... There is so much minutiae in this case that I guess I will continuously have to explain it in detail, to expose your transparent lies.
When the hacker/rogue employee broke into my account I had about $4K in pending bets. They were NCAA Tourney futures bets. The hacker/rogue employee placed bets early on the morning of Tuesday, March 23rd. Notice how quickly these bets were entered.
Early Tuesday morning (from 2:15 AM to 2:24 AM):
2:15 $200 straight bet
2:17 $250 straight bet
2:17 $250 straight bet
2:17 $250 straight bet
2:17 $250 straight bet
2:19 6 team parlay
2:20 6 team parlay
2:23 $200 straight bet
2:23 $200 straight bet
2:23 $200 straight bet
2:23 $200 straight bet
2:23 $200 straight bet
2:23 $200 straight bet
2:24 6 team parlay
Some of these bets were graded Tuesday night. He lost $183 with these bets. I didn't notice because I did not log in at all on Tuesday. Early Wednesday morning he again went into my account and risked my entire available balance, save $8.
Early Wednesday morning (4:13 to 4:17 AM):
4:13 4 team parlay
4:15 5 team parlay
4:16 4 team parlay
4:17 3 team parlay
I logged into my account shortly before 7:00 PM on Wednesday night. I was shocked and confused to see an available balance of $8. Imagine my surprise when I clicked on "pending wagers". Needless to say, I contacted CS via live chat right away. I also immediately created a thread on SBR, because I knew that other people were dealing with the same issue over at SBR, and some had not been paid yet. I did it to time stamp my reporting of a hack.
Despite the fact that most of the parlays consisted ENTIRELY of games which had not even started yet, BP waited until all of the games were complete (and all parlays were confirmed losers) before informing me that the bets would stand. For example, that $500, 6 team parlay consisted entirely of NCAA tourney games which were played on Friday, March 26th - a full two days after I reported the hacking! Instead of cancelling these bets, BP free rolled me.
I had filed a complaint with SBR in late March. "Lou" over at SBR was assigned as the point man. He is the only one I communicated with.
On April 12th I was shocked to see activity on my debit card, by BP's payment processor. I know that BP has had many problems (I can post the proof here) with customers' credit cards being charged by BP's processor, even though the customer did not initiate a deposit (more malicious rogue employee/ex-employee type behavior). So I mistakenly thought that my debit card had been hit with 4 $500 ($2K total) CHARGES. In fact, they were refunds. I contacted BP and SBR. BP told me that my BP account showed no activity, so that if I just sent them the info, they would make sure the charges were reversed. SBR contacted BP and was told by BP that there was no corresponding activity in my BP account, and that they would contact the processor to reverse the charges.
Well, I copy and pasted my bank account activity and sent it to BP so they could reverse the charges. As soon as I hit send, I realized that these were CREDITS, not debits. These 4 $500 credits showed up variously on April 7th and 9th, so they must have been initiated about a week before. I immediately sent another email to BP, Richard and SBR saying that I had just realized that these were CREDITS. I also mentioned that maybe this was the rogue employee's work? After all, no one at BP or SBR knew anything about any activity in my BP account.
Richard responded to me (imagine my surprise) with this email. This is not a selected quote, this is the entire text of the email:
"
I asked for the refunds to aviod future problems with the CC's on your account."
Does this sound like they were intentionally reimbursing me? It sounds more like they had waited until my pending wagers had cleared (resulting in $3300 in my account) and had then intiated a refund of my credit card in order to avoid me hitting them with a chargeback (something an irate customer who is owed money might do).
So I followed up with this email:
"What kind of problems?
Is this $2,000 going to now be subtracted from the balance of my
account? I can't log in now. I assume you have locked my account?
Can I call you sometime tomorrow? I would like to talk to you about my case."
Richard went back to ignoring me, so I never got an answer.
On May 6th, almost a full month later, I contacted BP via live chat and asked for my balance. They told me $3,300. Yeehaw, those morons forgot to subtract the $2K! I withdrew it all. Due to slow pay issues at BP, I did not get all of my money until the beginning of June. At this point I posted in the SBR thread, which had been open and active since March 24th, in order to inform people of what had happened; that due to gross incompetence by BP I was able to steal back $2K of the $3K they had stolen from me. When this sank in with Richard, he then came forward to claim that this $2K was given to me on purpose. This was a blatant and transparent lie. Consider these facts:
- No one ever told me that the $2K was put back on my debit card as some kind of arbitrarily decided partial refund
- No one ever told SBR
- No one ever told BP employees
- All the while, the thread about my BP hack was raging and for 5 weeks and BP never thought to mention that I had in fact been partially refunded???
Richard responded by saying that he had contacted SBR and told them to tell me that the $2K was meant for me as a partial refund. That's funny, SBR never told me anything about that. And when I contacted SBR to tell them of the activity on my debit card almost 2 weeks after those refunds would have been intitiated, they knew nothing about it!
So to believe Richard, you have to believe:
1. his original explanation ("
I asked for the refunds to aviod future problems with the CC's on your account") was a lie
2. that he never told his own employees
3. that he never told me
4. that he never mentioned it to the SBR community, although I was publicing saying that BP owed me $3K right up until June, when I got my money out
5. that he told SBR, but they somehow forgot to tell me. Furthermore, that SBR somehow forgot about it when I contacted them after seeing the credits on my account
6. that $2,000, which just happens to be the total amount I ever deposited to BP via my card, was chosen as some kind of arbitrary amount to refund me
These are the kind of ridiculous lies I have been dealing with since March.
hno:
