Yes ... the guy cried about it and because he cried, he got his rollover reduced.
I mean, 10x rollover was excessive for a Bonus Play, but he signed up for it, took the money, won the free-play, cried about it and had it reduced.
He did have a case with the "horses", though.
So, sign up for anything with BetPhoenix ... come to the RX and cry about it ... BetPhoenix will give in.
In my view, BetPhoenix is being too nice. They have to stick to their rules ... unless they want a bunch of cry-baby shot-taking bonus whores wagering there. They are definitely a good book but for their sake, they need to stop giving in like this.