15% CASH BONUS FOR RE-UPS @ BHB

[UncleButternutts]

From rules page:
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>
1)15% direct deposit bonus for all New Accounts. In order to qualify for this bonus, you must send $200 or more.
10% reload bonus always.
<HR></BLOCKQUOTE>

From Justins post in this thread:
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR> BHB will be giving a 15% cash bonus for re-ups until 10pm EST Sunday (5/18/03). There is always a 15% cash bonus for sign-ups.
Thank you and good luck.
Justin
-BHB <HR></BLOCKQUOTE>

Igetp2s I don't disagree with BHB not wanting to give a re-up under these circumstances.

I also feel they should be more specific in their "Bonus Rules".

He met all the requirements for the post-up bonus. Made a withdraw, wants to re-up.

I think Froggy is right:

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR> That being said, if there is nothing on their site stating that policy, then you should get your bonus and they should put the text up on their site. <HR></BLOCKQUOTE>

 

[hamneggs]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Although slow paying you for $300 could be cause for concern.....
<HR></BLOCKQUOTE>

I liked to be paid with a smile..

Think I will get back in with Pinnacle and 8 cent lines.

 

[Igetp2s]

I am waiting for you to give me just 1 book that would give a bonus for that. BHB probably figured they dont need to mention that because of how obvious it is.

 

[UncleButternutts]

Glad you are excited, cobb..

 

[Buzzsaw]

The term "reup" or more commonly referred to as "reload" implies your account has been depleted by action, not a withdraw.

I think BHB was correct in denying the reload bonus. I also do not think the scenario that was laid out qualifies for a slow pay. It was certainly very poor cs.

The cs issues, wu skimming and lack of a reasonable graduated baseball line are another issue. Those issues alone should make a player rethink playing at BHB.

 

[BeverlyHillsBookie]

Let me start by saying that if I had been here this would not have happened. (the bonus not being an option) We just implemented a new rule that protects us from people taking MULTIPLE withdrawels and then sending them back in for NEW bonus funds. What happenes is people keep resending funds and getting more and more bonus dollars. So we said if someone takes a payout then they cant get a bonus on that amount for one month. Unless they send more than the amount. Then they would get a bonus on that amount. THIS RULE MAKES PERFECT SENSE. However in this guys case he could have been given a warning and still gotten his bonus this time. For that I apologize.

As far as BHB slowpaying him. First of all, if he was really concerned about a slow pay why would he be reposting with us. secondly why so upset about his bonus, a bonus doesnt matter if there is a genuine concern about a books cash flow. Furthermore, as it was explained to me he requested a payout AFTER payout hours. That means his payout will be processed the following day. Come on, is that a "slow pay". I think NOT. A slow pay is when you get a run around day after day, then they pay you half the amount and you wait a week to get the rest. What a joke that accusation is. and again, if he was really concerned why is he reposting. his payout was processed WITHIN 24 hours.

As far as the accusations against justin regarding telling the customer to "phuck off". NOT A CHANCE. Justin is one of my best friends and know i would beat him senseless if he talked to a customer like that. Even if it IS a customer who spend in excess of 30 minutes on the phone with him explaining the payout/bonus rule over and over.

Then the customer "THREATENS" to post on the rx. justin say ok, that is your right, and we WILL respond. Then like so many times in the past, an upset customer (who cant understand the rules, or even the logic behind them)blows a situation out of proportion and makes false accusations. Then the "haters" jump on the bandwagon and here we are.

Ham and eggs in your specific case you were not trying to take advantage. therefore once i got in I WOULD have made an exception for you. HOWEVER, since you decided to take the matter public and include multiple FALSE accusations regarding both payouts and the way you were spoken too, you will recieve no bonus. unless you send more than 300.

also please keep in mind that the customer did NOT send the funds and then we said no bonus. WE TOLD HIM IN ADVANCE.

Regards
-SCOTT

 

[UncleButternutts]

Hammy, in all fairness. I am not so sure i would consider your situation a 'slow-py', but rather a case of BHB dropping the ball.

Not good for the customers either way though.

For the record:
I do like Justin, and usually have nothing but good things to say about BHB, but, they do need to take care of these things.

Hopefully everyone will come out of this happy, i hope so at least.

 

[UncleButternutts]

Guess i could have saved some typing if i had waited a few minutes more..

Buzzsaw, well said.

Scott, thanks for clearing this up buddy.

Hammy, starting to sound like you piss pff a LOT of books..

Willie, you around buddy?!?!

 

[BeverlyHillsBookie]

BUZZSAW - i respect your opinion and you are right with regards to the 20 cent line. we know its not very competitive but as always the customer has the choice. if anything, just dont give us your bases action. i hope you agree that this doesnt make a book unstable.

as far as his payout, we really didnt drop the ball. he requested the payout after hours so naturally it CANNOT be processed till the following day. He was paid within 24 hours. actually substancially less.

our site says that the funds will be available the following day be 5PM. says it on our site.

he has ZERO case here.

-scott

 

[UncleButternutts]

Scott:<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR> as far as his payout, we really didnt drop the ball. he requested the payout after hours so naturally it CANNOT be processed till the following day. He was paid within 24 hours. actually substancially less.
<HR></BLOCKQUOTE>

May be true, but, what i posted (dropping the ball) was based on hammy's description of events. Which was posted before you gave your side. That was what i was basing that post on.

>

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR> hamneggs:
Called up Justin last week in the PM and he told me that he can have a WU done anytime within 5 minutes...which sounds about right because that is about how long it takes me. That is what I like to hear, something that sounds reasonable..like "5 minutes." I never understood these companies that take all day to get the MTCN, ridiculous.

Anyway, I call back the next day right in the middle of the day and Peter tells me that all of the accounting people are gone and Justin is gone and he is incapable of doing a Western U. I call back later in the day, same situation..

I finally speak to Justin in the evening and he tells me that he will "put it in line" for tomorrow. I call back the following day and I immediately get put on hold for 15 minutes. For those of you who don't know, this is but one of the many ways that a sportsbook will try to hold onto your money...no matter how little it is. They want ALL the money for themselves...sad but true and VERY sad to have to report this about a book that I said good things about.

After 15 minutes of being on hold, I finally get hung up on. I call back and get the run around all over again. It is not until the following day, late in the afternoon, that I FINALLY get my $300 WU that Justin promised would be done in five mins. <HR></BLOCKQUOTE>

 

[Froggy]

You mean to tell me that Hammy did not even make a deposit? He asked about a possible bonus, and they informed him ahead of time? I thought Hammy had already made the deposit. In light of these facts, I do not feel Hammy is entitled to anything at all. If in fact he got his WU within 24 hours, I would also retract my slow pay comments. I thought it took 2-3 days....I must have mis-read. BHB is doing exactly the right thing and it appears that Hammy's version was a little one-sided. Thanks, Scott, for coming in and clarifying.

Froggy

 

[UncleButternutts]

Froggy:
Exactly...

hammy says a few days, Scott says 24 hours..

Waiting for hammy's response now, but, looks to me like his only gripe is the clarity of the rules. But, considering he got the info BEFORE sending funds, even that is not much of a gripe at all, if any.

 

[hamneggs]

what is so difficult about getting on the phone or computer and processing a western union for a customer?

I swear that I do it in five minutes..

Justin, Scott and you guys are in here posting don't tell me that you don't have time to send me my money buddy ok..don't give me this "after hours" bullsh*t for two days, k?

after hours my as*..get on the phucking phone and send the money

 

[PatrickMcIrish]

Thanks for clearing this up BHB. Good post Buzz.

 

[hamneggs]

Very weak post, buddy.

You just gonna kiss as*?