Hi Jake,
Kudos for showing up to detail your side of the story, but with respect, I think it's unfair to change the terms of your commitment after you made it.
In retrospect, it would have been a good idea to have a timeframe on the rollover requirement. If he wagered 70% of the requirement, he was obviously getting bets in.
I think you left yourself open, and the fact that the player is a sharp is irrelevant.
FYI I dont' know this customer, this is just my two cents.
UT
Kudos for showing up to detail your side of the story, but with respect, I think it's unfair to change the terms of your commitment after you made it.
In retrospect, it would have been a good idea to have a timeframe on the rollover requirement. If he wagered 70% of the requirement, he was obviously getting bets in.
I think you left yourself open, and the fact that the player is a sharp is irrelevant.
FYI I dont' know this customer, this is just my two cents.
UT