Either Heritage has changed (which lately they have recieved some bad press, some but not alot) or this is an isolated incident...I know alot of people who use to love Heritage (me included) they were always very customer friendly, and would bend over backwards, even comp you if you helped them or had a problem....HAS HERITAGED BEEN BURNED TOO MANY TIMES BY BONUS WHORES? It seems they are alot tighter now...