When you go online, if you use Explorer it should take you to whatever you set up as you home page under Tools, Internet Options. Make sure it is a page you want. Then under your favorites you should save Google, Yahoo or whatever and then take that link to the site. Yes, sometimes you try to go to that site and a pop-up add will interupt you because ad-ware,spyware was somehow downloaded.(You can just click it out) If you ever click on something that says YOU ARE AN INSTANT WINNER more likely than not it will download these types of programs. You have to remove the spyware. I have tried to download programs too that supposedly removes this stuff but it is so pervasive that I still get it. Find a computer guru who can come into your home and actually install something and check to see if it was removed. That is probably anyone's best bet.