For the record..
Actually one of the more veteran and very well known and liked posters here at the Rx IMed this evening with the same problem as stuckinvegas. I called him from Costa Rica got all the details I felt necessary, then called Skybook and settled the matter to everyone's satisfaction in about 30 minutes.
The fact that Skybook is transferring their entire data base from one system into another apparently left some players without a balance for a while as the process took time to facilitate.
Regarding the missing dollar, I am guessing the new data base adds breakage (small amounts of money under a full dollar) differently than the old system. I will look into the matter tomorrow or Thursday at the latest and hopefully will discover a rational reason for a dollar to be missing. I can assure you Skybook is not stealing singles on purpose for any reason.
My guess is Skybook management is unaware of any account balances that are missing one dollar after they resurface in the new data base.
The upgrade was well advertised earlier this month.
I can only counsel owners of any funded Skybook accounts to please allow a day or two for the upgrade to complete itself, hopefully the new finished product will be of significant benefit to all Skybook players..
Thanks, wil..
Actually one of the more veteran and very well known and liked posters here at the Rx IMed this evening with the same problem as stuckinvegas. I called him from Costa Rica got all the details I felt necessary, then called Skybook and settled the matter to everyone's satisfaction in about 30 minutes.
The fact that Skybook is transferring their entire data base from one system into another apparently left some players without a balance for a while as the process took time to facilitate.
Regarding the missing dollar, I am guessing the new data base adds breakage (small amounts of money under a full dollar) differently than the old system. I will look into the matter tomorrow or Thursday at the latest and hopefully will discover a rational reason for a dollar to be missing. I can assure you Skybook is not stealing singles on purpose for any reason.
My guess is Skybook management is unaware of any account balances that are missing one dollar after they resurface in the new data base.
The upgrade was well advertised earlier this month.
I can only counsel owners of any funded Skybook accounts to please allow a day or two for the upgrade to complete itself, hopefully the new finished product will be of significant benefit to all Skybook players..
Thanks, wil..
Well I'll update you then. I DID email them before I posted anything. I remember reading in a thread that they were installing a new software program for the upcoming football season. But I never got an answer, and that's when I posted this thread because I wouldn't get the problem solved in order to get in my bets on time. Fortunately, I had other outs to place my bets.
I was called out by my firm around 4 pm to pick up some legal documents and bring them downtown. When I got back around 5:30 pm, I had an email from David from Skybook. He explained that they were putting in a new system, and that was the cause of the problem. My money would be returned to my account shortly.
It is now after 8 pm PDT and I tried to log in to check my account. I couldn't log in. I tried 3 different browsers and each time the account and password turned blank after I put in my info.
In my return email to David, way before I couldn't log in, I explained to him that if they knew they were going to have problems or might have problems, they should have emailed their clients so they could place their bets before there was a problem.
So right now, the situation is worse than before as I can't even see my account. I'm sure it will all work out and will probably be straightened out by tomorrow morning.
But let me also tell you about a Bet Online story that happened last night.
I went to make a deposit of $200 at BOL. The card I was using was declined. I decided I really didn't have to make a deposit last night so I just shined it on instead of trying another Visa card from Bank of America. About 15 minutes later, I get a call from BOL. He asked me if I would like to try another card that I had successfully made a deposit with before, which was my B of A card. I told him OK. He then said I could get a better bonus if I deposited $300. I told him that was OK. So I assumed the card took since I never got a call back, and going to their site, I saw the money was there. No problem right?
This morning, I got online and started checking my emails. I have one from B of A asking me if I changed my Verified by Visa password. Even though I had been drinking and gambling, I didn't ever remember changing my Verified by Visa password. Since the only Visa card I used for my deposit to B of A was with BOL, I decided to go to Live Chat at BOL.
I asked the person on Live Chat if they had changed my password at Verified by Visa. They told me that they would check. After about 5 minutes, the woman type me a message that yes, an agent had changed my password. WTF!
I wrote them back that since I had just spoken to the agent, WHY didn't he call me back and just ask me what the password was? Not only was it wrong, but they didn't even email me to tell me what the new password was. If I happened to want to make another deposit at another book like Bookmaker who always asks for your Verified by Visa password, I wouldn't have any idea why it was being declined.
So does that take the cake or what? They finally let me know what the password was that he used, and that he would be spoken to and disciplined. They wound up giving me an extra $25 in Bonus Play for my trouble. But that isn't really the point is it?
My bitch with them is the fact that I had approved the deposit about 15 minutes before while talking to the agent. Why couldn't he have just called me back and asked for the password? I wasn't going to change my mind, and I think it was a very underhanded tactic to use, just to get a deposit. Do we all agree on this one? Now I have to go back to Verified by Visa to change my password again. Just a really bad decision by a supposed legit sports book.
stuckinvegas, I could assure you that this is Not a Underhanded Move by BOL.
More like a Inexperienced Clerk ! Who made a Very Bad Judgement call on his Own.
I stick by this Book 100%, and it has Nothing to do with me working here at the RX.
I have been with this Book for Years ! Never had a problem.
If you Ever need any help with them, Just send me a PM or Email
And I have a Very Long and Good working Relationship with them.
wow.
i don't know what else to say. although i do get annoyed by phone calls. that's why i don't answer them. the only reason i give the right number is just in case it needs to be right at some point in the future.
as far as bookmaker, i once made a deposit with them using my mastercard. i then proceeded to blow 500 bucks in their casino while i was drinking and gambling. when i got the email telling me i need to send in documents to verify my transaction, i shrugged it off. figured i wouldn't worry about it till the next time i decided to play there. anyways, about 2 weeks later bookmaker refunded the full amount to my card.
the moral of the story? i'm afraid to go back to bookmaker because they might tell me i owe them 500 bucks....
i don't know what else to say. although i do get annoyed by phone calls. that's why i don't answer them. the only reason i give the right number is just in case it needs to be right at some point in the future.
as far as bookmaker, i once made a deposit with them using my mastercard. i then proceeded to blow 500 bucks in their casino while i was drinking and gambling. when i got the email telling me i need to send in documents to verify my transaction, i shrugged it off. figured i wouldn't worry about it till the next time i decided to play there. anyways, about 2 weeks later bookmaker refunded the full amount to my card.
the moral of the story? i'm afraid to go back to bookmaker because they might tell me i owe them 500 bucks....
Hey Bet, I have no intention of smearing BOL, and I'm sure I'll continue to play there. I like the site and have no reason to discontinue playing there. It's just the fact that some clerk made a bad move, but I should have been notified about the password change, before hearing about it from my bank. Since he had spoken to me about 15 minutes earlier, he could have easily called me back.
As far as Skybook goes, I got an email from David, verifying my balance, and I'm sure that it will be taken care of by tomorrow morning. If not, you'll hear about it right here.
As far as Skybook goes, I got an email from David, verifying my balance, and I'm sure that it will be taken care of by tomorrow morning. If not, you'll hear about it right here.
Happy to say my money is back at Skybook this morning.
As far as BOL goes, I've had clerks ask me for my password when putting in a deposit by phone. I've just never had soemthing like this happen before.
I'll let it slide this time, because almost always I make any deposits online. But I really don't like that their "chasing" deposits when they don't go through on one card. Part of doing an online deposit is that you can hide it from whoever else is in your house. I don't have that problem as my GF knows whatever I do, and there's nothing to hide. But supposed some guy wants to get down on a game, and when the card's declined, he gets a call from BOL in fifteen minutes. Now say his wife answers the phone, and he doesn't want her to know he's betting on games. Could cause a real problem if you ask me.
As far as BOL goes, I've had clerks ask me for my password when putting in a deposit by phone. I've just never had soemthing like this happen before.
I'll let it slide this time, because almost always I make any deposits online. But I really don't like that their "chasing" deposits when they don't go through on one card. Part of doing an online deposit is that you can hide it from whoever else is in your house. I don't have that problem as my GF knows whatever I do, and there's nothing to hide. But supposed some guy wants to get down on a game, and when the card's declined, he gets a call from BOL in fifteen minutes. Now say his wife answers the phone, and he doesn't want her to know he's betting on games. Could cause a real problem if you ask me.
