sad but true
it's also true that unhappy customers are much more likely to leave a review, just human nature
in my profession, 98% to 99.9% of all new clients are referrals, and 90% to 95+% of my billings are repeat engagements
for restaurants, that's an entirely different story. On line reviews, when there are significant numbers, are what I use when searching. As served me well thus far
it's one thing to leave a bad review, its another to leave a viscous review.
i'm a small business owner. 6 full time employees. Been in private practice for over 20 years. Fortunately, i havent had to deal with a poor review. We all have 'our' bad days, I, of course, have had mine. What people don't understand is the damage/the affect a callous/viscous review, like the one that chap posted can have on the business owner. I'm not talking financial. And they can do that nearly free of ANY consequences. I mean, is the small business owner going to fire energy/funds to sue the chap?
it's VERY sad. Talk about not encouraging small business growth/entreprneurs
in my industry, we are regulated big time. A good thing. Protect the public. BUT to have this potential shit on our shoulders? Fortunately, for me, i'm at the stage in my life where I don't need money, kinda set, further savings to help my boys........but for a person just starting out?
it's unfortunate what you had to go through. The lowlife didn't like the service provided. Fair enough. BUT he then proceeds to seek 'shut-up' money?....is THAT right?......what kind of person does that? and no consequences?
listen, i choose to have a positive view. A choice. It's hard sometimes, for damn sure........