Lame excuse Mike Hertz.....
Didn't you used to work for BETUS?
Then you must be used to lame excuses...
Hello Viejo, it's good to hear from you. Actually, you know me personally... so maybe you are confusing me for somebody else cause I never worked for BETUS. I worked for the original SDB for 3 months, and then the original Rio/Skybook for the next 12 years or so, where you also worked with me for a while, and now BetPhoenix since 2010.
No excuse was given, simply an apology for what the player deemed to be an unsatisfactory experience. The OP can confirm that he got paid in full, and could indicate what amount, if he so desires, too. I will be happy to speak with him also, if he still has any unresolved issues that he wants to discuss.
Fact is that moving large sums is never easy, but he got paid, in full, as would any player betting with BetPhoenix. And if anyone ever needs help, I am happy to personally review and help find the best possible methods.