Royalfan,
No one would have a problem taking a books money. I see where you are coming from. But just think of it this way: If they screwed someone else around, why wouldn't they screw you too?
If a book keeps your money, there is nothing you can do about it. You can whine at places like the RX and try to warn others, but at the end of the day, these books are on the honor system. Their reputation is all they have. They can't be sued...at least not on a practical level. If they have a reputation of fking people around, and people who know this still post up with them, sooner or later they will figure out they can steal and get away with it. That is the one thing we, as players, should never allow.
Later,
Books Worst Enemy