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OK...here's my two cents worth....this is the weirdest thing. Back around Thanksgiving I saw an ad here at the rx where they were giving out a $25 parlay for the Thanksgiving games.I created an account but was having problems logging in so I e-mailed Richard. He gave me another account # and password and when I logged into that account, lo and behold it was someone else's account. I called them and told them about it and they were baffled, they didn't know how that could happen. I never actually talked to Richard on the phone as it was right around Christmas and I think he was on vacation. To make a long story short, maybe they had some kind of software glitch. I've been using offshore accounts for years and nothing like that has ever happened.
It obviously has it's drawbacks to be on the forum. Especially if a problem comes up but I'm done with the hating.
An answer of is it fixed must be to hard to give.
I very much agree about the CS. I have had nothing but good experiences the handful of times I've called in and I have posted that before.
An answer of is it fixed must be to hard to give.
I very much agree about the CS. I have had nothing but good experiences the handful of times I've called in and I have posted that before.
Let me just add why I am taking such an interest in this situation.
I will be making several large deposits in the next couple months and I want to believe that BP is one of the places that I can be at.
I have looked back at the software in the last couple days on the Fun mode and it was doing it again. If there is a problem why is it still being offered?
And is this something that is going to affect how wagers are graded? There isn't always enough time in the day to look at every wager.
I will be making several large deposits in the next couple months and I want to believe that BP is one of the places that I can be at.
I have looked back at the software in the last couple days on the Fun mode and it was doing it again. If there is a problem why is it still being offered?
And is this something that is going to affect how wagers are graded? There isn't always enough time in the day to look at every wager.
The problem did occur over the course of 1 day. All server records were pulled to fix the balances in one shot. It was not an email by email type of thing. I am not only going to fix accounts that emailed, they all needed to be fixed. This was done, and as other posters can confirm...their balances were corrected automatically. I have been told from programming that there have been no further issues with the play for money game. If you are saying it did happen to you in fun mode, I would like to take a look at the server records for your account there. Please PM me your account number so I can verify that.
In any case where there would be an obvious error on our behalf...we stand good for any monies concerned. Our objective is fairness and good service. Rest assured anyone who would be owed monies due to a system glitch will always be paid regardless of if they inquired or not.
In any case where there would be an obvious error on our behalf...we stand good for any monies concerned. Our objective is fairness and good service. Rest assured anyone who would be owed monies due to a system glitch will always be paid regardless of if they inquired or not.
Fair enough. Although I do not agree that it was over the course of one day. Here is a thread I posted On 1/18 where a poster had it happen to them a week prior.
http://therxforum.com/showthread.php?t=654340
I will send PM so you can look at the fun mode.
http://therxforum.com/showthread.php?t=654340
I will send PM so you can look at the fun mode.
have emailed you 78 times and my account is still not correct. I am still waiting for my other $330.
Did you really e-mail him 78 times, and did dealer really hit 21 83 times in a row. These are some extreme numbers your throwing out there.
Dude, if you were cheated out of the money you should be paid. I don't understand why they don't pay you. Their has to be some way to show a public list of your Bacarrat activity for the days in question.
Knowwhentoholdem,
As before, fly here for an audit of the servers with Bill Dozer or Wilheim, (you choose). Bill will be here on Tues. If we are wrong I will reimburse your expenses, and pay you your remaining $330. If you are wrong, you will need to refund the $487 in compensation I gave to you just for customer service initiative.
Call me what you want too. It does not change the fact that your account is correct, and that you attempted to use extortion to get your way.
Let me know if or when you are prepared to come.
Thanks,
Richard
As before, fly here for an audit of the servers with Bill Dozer or Wilheim, (you choose). Bill will be here on Tues. If we are wrong I will reimburse your expenses, and pay you your remaining $330. If you are wrong, you will need to refund the $487 in compensation I gave to you just for customer service initiative.
Call me what you want too. It does not change the fact that your account is correct, and that you attempted to use extortion to get your way.
Let me know if or when you are prepared to come.
Thanks,
Richard
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