Just thought I should let people know about DSI, "A+ Rated" book.
I have been a customer of DSI for 2 years plus, never had a single issue with them. Recently over the summer, they branched off on their own away from Bookmaker.EU. I contacted BookMaker as I noticed the interface on DSI had changed and they assured me I would have no issue and vouched for them going forward.
Within one month, my account with over $23,000 in it was frozen. I called several times a day to find out what was going on and could not get a response. Finally after about an entire month had passed by, I got in contact with the manager Brock at the end of August and he apologized that my issue hadn’t been resolved and assured me he would have it handled in the next few weeks. He said they were “updating their system” as it had recently changed and “doing account verification”. Mind you others I know were doing successful payouts at this same exact time but my account remained on hold.
I patiently waited one month and got in contact with Brock (mind you it took me 10 days and about 10 phone calls to reach him once). He told me that my account issue would be resolved in one week. I called back a week later and he told me that he was sorry but that my account was still frozen and would remain that way until they finish "verifying my account". Another two months had passed since he told me that and Brock will no longer pick up when I call and ask for him. I call at least 2-3 times a day to speak with him and he was always “in a meeting” or “out of the country”. I asked who are his superiors and was told it was two men by the name of “Anthony” and “Brian”. Both also are never available and able to speak to me. All I want is just a simple conversation to get an explanation as to WHY my account issue has not been resolved after 4.5 months. This is an "A" rated book. I have left him over 20 messages to please call me and he refuses to do so.
I filed a complaint with SBR and have been working with Matt Rossi. He got in contact with them and was given the same run around excuse of “account verification”. For several weeks Matt has tried to resolve the issue and we have gotten absolutely nowhere. I have not heard from Matt regarding my payout complaint in 2 weeks despite my emailing him for an update.
I have been a customer of DSI for 2 years plus, never had a single issue with them. Recently over the summer, they branched off on their own away from Bookmaker.EU. I contacted BookMaker as I noticed the interface on DSI had changed and they assured me I would have no issue and vouched for them going forward.
Within one month, my account with over $23,000 in it was frozen. I called several times a day to find out what was going on and could not get a response. Finally after about an entire month had passed by, I got in contact with the manager Brock at the end of August and he apologized that my issue hadn’t been resolved and assured me he would have it handled in the next few weeks. He said they were “updating their system” as it had recently changed and “doing account verification”. Mind you others I know were doing successful payouts at this same exact time but my account remained on hold.
I patiently waited one month and got in contact with Brock (mind you it took me 10 days and about 10 phone calls to reach him once). He told me that my account issue would be resolved in one week. I called back a week later and he told me that he was sorry but that my account was still frozen and would remain that way until they finish "verifying my account". Another two months had passed since he told me that and Brock will no longer pick up when I call and ask for him. I call at least 2-3 times a day to speak with him and he was always “in a meeting” or “out of the country”. I asked who are his superiors and was told it was two men by the name of “Anthony” and “Brian”. Both also are never available and able to speak to me. All I want is just a simple conversation to get an explanation as to WHY my account issue has not been resolved after 4.5 months. This is an "A" rated book. I have left him over 20 messages to please call me and he refuses to do so.
I filed a complaint with SBR and have been working with Matt Rossi. He got in contact with them and was given the same run around excuse of “account verification”. For several weeks Matt has tried to resolve the issue and we have gotten absolutely nowhere. I have not heard from Matt regarding my payout complaint in 2 weeks despite my emailing him for an update.
