if you outsource your customer service, how would you take a deposit by credit/debit card over the phone?, or when receiving a moneygram for instance
"hello mr 1234, we tried to send you an email but came back undeliverable, do you have another one we can try?" end of the number /name theory
"mr 4355, we tried to send you a check , what? no we can't confirm your address, someone will get back to you later with that"
sounds good on paper but there are many many interactions between a customer and a company where a number alone won't do
same goes for storing the information in databases, you can outsource this and they MIGHT claim its encrypted and totally secure but at the end of the day someone on your service provider might end up misusing the keys and you are screwed (if they are actually doing what they say they are doing)
Any owner shop that is not concerned these days with having his databases out of his reach......should not be running a shop to start with or doesn't fully understand the risks he is exposing himself to (which is normally the case and is only analized after a breach takes place)
You can outsource your wagering department I supose if you are a book and in 95% of the cases I see very little reason to develop your own software but customer service/ IT (Running your servers etc) should be in house in my humble opinion
in one line, if the shit that goes on, goes on with the owner being in the facilities.......I don't want to guess what would go on in a (mostly) outsourced shop
fplay is obviously talking about pay-per-head outsourcing by agents, only.
Post-up operations do not allow customers to be anonymous in any way, they rely on very detailed customer information (name/address/ip address/copies of identification/utility bills/copies of credit cards/etc) to prevent payment fraud, bonus abuse, limits abuse, detect collusion, etc.
Post-up operations do not allow customers to be anonymous in any way, they rely on very detailed customer information (name/address/ip address/copies of identification/utility bills/copies of credit cards/etc) to prevent payment fraud, bonus abuse, limits abuse, detect collusion, etc.
he wasn't specific so I didn't asume he was talking about just that, in that very area ( pay-per-head with agents) what he mentions already exists and is used widely so there is nothing new there, I thought he was implying to outsource of the several components of any other egaming operation in that way
Yes and no fellas,
Any operator can lease software, have it hosted on third party servers, and keep a completely different customer service department under another roof.
"But how can I adjust my accounting or view financials from Thailand in real-time you ask?
The software must allow you access via the web/VPN, ect....Some do, some don't.
Any operator can lease software, have it hosted on third party servers, and keep a completely different customer service department under another roof.
"But how can I adjust my accounting or view financials from Thailand in real-time you ask?
The software must allow you access via the web/VPN, ect....Some do, some don't.
If it is a small operation that we are talking about I don't mind letting other people 'man the controls' but if it is a bigger operation specially one that I have a big interest financially ......the most I would outsource would be the graphics department and well, the software which as I said in 95% of the cases should simply be leased/licensed instead of developed.
